Senior Risk Analyst

2 days, 22 hours ago
Full-time
Senior
Finance and Accounting
Wave

Wave

Wave is a small business software company that offers a suite of money management tools including invoicing, accounting, credit card processing, payroll, receipt scanning, and personal finance tools. With 2.5 million customers worldwide, Wave provides ...

Internet Software & Services
251-1K
Founded 2010
$80M raised

Description

  • Perform complex fraud investigations using multiple data sources to accept, reject, or refer transactions for further review.
  • Provide leadership support by resolving complex cases and escalations.
  • Collaborate with internal teams on projects aligned with team objectives.
  • Identify fraud trends, risk exposure, and potential regulatory or compliance violations.
  • Recommend and help implement improvements to processes, workflows, and policies.
  • Support and de-escalate customer interactions with small business owners.
  • Handle queue assignments and monitor daily queue progress.
  • Document complex problems clearly and communicate solutions with tact and empathy.
  • Promote a positive, proactive team culture and contribute knowledge generously.

Requirements

  • 4+ years of merchant fraud underwriting or adjudicating experience in payments or fintech.
  • Strong credit risk experience with the ability to identify high-risk businesses.
  • Experience preventing service-related chargebacks and improving policies and operations in a fast-paced environment.
  • Fraud and/or compliance risk experience, preferably monitoring accounts and transactions for fraudulent behavior in online businesses.
  • Experience using rule-based fraud detection tools, including internal and third-party tools.
  • Excellent communication skills and the ability to manage relationships with small business owners.
  • Resourcefulness and the ability to find relevant information and consider the big picture before making decisions.
  • Strong documentation skills and the ability to explain complex issues clearly.
  • Ability to work both independently and collaboratively.
  • Technical strength in queue handling, assignments, and overseeing daily queue progress.

Benefits

  • $60,500 to $68,000 annual salary.
  • Remote full-time work arrangement.
  • Inclusive and accessible candidate experience with accommodation support during recruitment.
  • Opportunity to work in a diverse, collaborative environment.

Interested in this position?

Apply directly on the company website

Apply Now

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