Team Lead, Customer Success

2 weeks ago
Full-time
Lead
Software Development
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised

Description

  • Own the strategic customer journey across onboarding, adoption, retention, and expansion.
  • Ensure seamless handoffs and alignment between onboarding and ongoing customer success motions.
  • Drive faster time-to-value and successful customer activation for strategic accounts.
  • Establish consistent customer experience standards across strategic accounts.
  • Identify and improve customer lifecycle management and operational efficiency.
  • Coach, mentor, and support Strategic Customer Success Managers and Onboarding Customer Success Managers.
  • Partner with Sales to improve customer handoffs and expectation setting during the buying process.
  • Support complex customer situations and improve execution quality across the customer lifecycle.
  • Develop team talent and scale best practices across Customer Success.
  • Work with the Customer Success Manager to support the continued growth of Customer Success in the region.

Requirements

  • Fluent in Portuguese and Spanish; English required for internal communication.
  • 4+ years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles.
  • 2+ years of experience leading Customer Success teams in a SaaS environment.
  • Proven experience managing strategic customer relationships.
  • Experience overseeing customer lifecycle initiatives, including onboarding, adoption, retention, and expansion.
  • Strong coaching, mentoring, and people development skills.
  • Experience driving revenue retention and expansion outcomes.
  • Strong stakeholder management and executive communication skills.
  • Data-driven mindset with the ability to translate insights into action plans.
  • Excellent organizational and problem-solving skills.
  • Ability to influence cross-functional teams and drive execution.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Informatica MDM Tech Lead

TWO95 International 51-250 Internet Software & Services

Two95 International is hiring a remote Informatica MDM Tech Lead in India to support and lead MDM platform configuration, development, troubleshooting, and production issue resolution on a contract basis.

Java REST API SQL
4 hours, 46 minutes ago

Eskadenia Technical Lead

Muller Internet Software & Services

Muller's Solutions is hiring a Skadina Technical Lead to oversee development and delivery of digital solutions on the Skadina platform in a collaborative enterprise environment.

Agile Scrum
4 hours, 46 minutes ago

Team Leader С++

A Team Leader at an international company will guide and develop an engineering team while coordinating delivery, planning capacity, and ensuring strong collaboration with stakeholders and other teams.

C++ CI/CD Game Development Linux
4 hours, 46 minutes ago

Principal Engineer

PetDesk 51-250 Health Care Providers & Services

CarePath, part of PetDesk, is hiring a Principal Engineer to lead the technical direction of its CarePath Loyalty platform for veterinary clinics, pet owners, and industry partners as the product scales.

Microservices
5 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers