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Team Lead, Customer Success

1 month ago
Mexico, Argentina, Brazil
Full-time
Lead
Technical Lead
Software Development
CRM
Apply Now
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised
View All Jobs 29

Description

  • Own the strategic customer journey across onboarding, adoption, retention, and expansion.
  • Ensure seamless handoffs and alignment between onboarding and ongoing customer success motions.
  • Drive faster time-to-value and successful customer activation for strategic accounts.
  • Establish consistent customer experience standards across strategic accounts.
  • Identify and improve customer lifecycle management and operational efficiency.
  • Coach, mentor, and support Strategic Customer Success Managers and Onboarding Customer Success Managers.
  • Partner with Sales to improve customer handoffs and expectation setting during the buying process.
  • Support complex customer situations and improve execution quality across the customer lifecycle.
  • Develop team talent and scale best practices across Customer Success.
  • Work with the Customer Success Manager to support the continued growth of Customer Success in the region.

Requirements

  • Fluent in Portuguese and Spanish; English required for internal communication.
  • 4+ years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles.
  • 2+ years of experience leading Customer Success teams in a SaaS environment.
  • Proven experience managing strategic customer relationships.
  • Experience overseeing customer lifecycle initiatives, including onboarding, adoption, retention, and expansion.
  • Strong coaching, mentoring, and people development skills.
  • Experience driving revenue retention and expansion outcomes.
  • Strong stakeholder management and executive communication skills.
  • Data-driven mindset with the ability to translate insights into action plans.
  • Excellent organizational and problem-solving skills.
  • Ability to influence cross-functional teams and drive execution.

Interested in this position?

Apply directly on the company website

Apply Now

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