Solution Engineer - Integrations & Implementation (Latam)

1 month ago
Full-time
Mid Level
Customer and Technical Support
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised

Description

  • Architect, implement, and document API-based integrations and custom solutions for client systems (e.g., SaaS platforms, middleware, ERPs, CRMs).
  • Partner with the Sales team during pre-sales activities by leading technical demos and proof-of-concepts.
  • Drive full-cycle implementation projects by defining scope, timelines, deliverables, and monitoring progress.
  • Provide post-launch technical support, troubleshooting, and escalation management.
  • Act as liaison between clients, Product, and Engineering teams, translating technical feedback into actionable insights.
  • Continuously improve integration patterns and best practices based on experience and customer feedback.
  • Collaborate closely with customers across Brazil and Spanish-speaking Latin America, supporting them throughout their journey.
  • Serve as the technical pillar for Sales and Customer Success teams in the Latin America region.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or similar.
  • 3+ years of experience in solution engineering, technical pre-sales, or implementation roles.
  • Hands-on experience with REST APIs, webhooks, and integrating SaaS platforms.
  • Experience managing client-facing technical projects and coordinating across teams.
  • Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
  • Fluent in English, Portuguese, and Spanish (written and spoken).
  • Familiarity with tools like HubSpot, Salesforce, Shopify, Zapier, or similar platforms (nice-to-have).
  • Knowledge of JavaScript, Python, or other scripting languages (nice-to-have).
  • Experience in the CPaaS or messaging/communication platform space (nice-to-have).
  • Prior exposure to Agile project delivery methodologies (nice-to-have).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Enterprise Solution Architect

Ensono 1K-5K IT Services

Solutions Architect at Ensono partnering with Sales in a pre-sales, client-facing capacity to architect commercially viable, multi‑tower IT outsourcing and cloud solutions for large, complex pursuits from qualification through close and handoff.

Azure
14 hours, 39 minutes ago

Field CTO, Greater China

Cloudflare 1K-5K IT Services

Field CTO for Greater China at Cloudflare: act as the executive technical and business advisor to C-level customers, represent Cloudflare publicly across the region, and drive adoption of Cloudflare’s network, security, and cloud solutions to support customer strategy and growth.

Cybersecurity DNS
1 month ago

Partner Solutions Architect - EMEA

ClickHouse 51-250 IT Services

ClickHouse is hiring a Partner Solutions Architect (Presales) to lead technical partner engagement across EMEA, enabling cloud providers, SIs, and consultancies to position, sell, and deploy ClickHouse solutions that drive partner-led revenue and adoption.

AWS Azure ClickHouse GCP IoT Kafka SQL
1 month ago

Manager, Solutions Engineering, Growth - East

Wiz 251-1K IT Services

Manager, Solutions Engineering, Growth at Wiz leading a regional team of Solutions Engineers to drive cloud security adoption and technical deal support for Growth accounts across AWS, Azure, and GCP.

AWS Azure CI/CD Docker GCP Kubernetes Salesforce
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers