Pre-Sales Solutions Consultant

2 months, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised

Description

  • Conduct product demonstrations for prospects and explain relevant use cases and solution options.
  • Document API integrations and solutions for internal and external stakeholders.
  • Develop new use cases and turnkey solutions to support sales and customer adoption.
  • Manage, prioritize, and resolve prospect and customer queries in a timely manner.
  • Follow through on production incidents to execution and resolution.
  • Partner with Engineering, GTM, and other cross-functional teams to deliver customer support.
  • Serve as a subject-matter expert for clients across global markets, especially India.
  • Communicate product insights to the product team to inform native integrations and product improvements.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Excellent communication and presentation skills.
  • Ability to explain technical concepts to both technical and non-technical audiences.
  • 3+ years of experience in technical pre-sales, solutions engineering, or customer technical support.
  • Experience working with REST APIs or testing API integrations.
  • Self-motivated, customer-centric work ethic with strong attention to detail.
  • Experience working with customers across different time zones in a fast-paced, high-growth environment.
  • Track record of developing innovative solutions that aid sales and drive customer success.
  • Ability to learn quickly and work independently.
  • Previous experience as a software engineer, start-up experience, or experience on a distributed team is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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