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Implementation Consultant

5 hours, 41 minutes ago
United Kingdom
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
Apply Now
Thingtrax

Thingtrax

Thingtrax enables manufacturers to measure and optimise efficiency and productivity. Thingtrax is an Industrial IoT company offering Software as a Service (SaaS) based solution to the manufacturing industry helping them track, capture and analyse data ...

Internet Software & Services
11-50
Founded 2015
$1M raised
View All Jobs 2

Description

  • Take ownership of new customers from contract signature and lead a structured handover from Pre-Sales.
  • Run discovery sessions with customer site teams to validate requirements, scope, and success criteria.
  • Identify operational constraints, workflow dependencies, and change management considerations early in the implementation process.
  • Own the end-to-end implementation project from kickoff through go-live and early-stage stabilisation.
  • Manage project scope, timelines, customer communications, and internal resource coordination.
  • Act as the primary customer point of contact during delivery to maintain trust and momentum.
  • Coordinate with field engineers and technical teams to plan and execute on-site activities effectively.
  • Work with customers to embed the Thingtrax solution into operational workflows and standard procedures.
  • Apply lean and process improvement thinking to redesign quality, inspection, or compliance processes.
  • Validate go-live readiness, support early stabilisation, and transition accounts into Business-As-Usual with full documentation.

Requirements

  • Background in manufacturing operations and a track record of delivering structured process or operational change.
  • Experience in food manufacturing, FMCG, or food and beverage operations.
  • Experience in quality assurance, compliance, or quality systems management.
  • Experience in lean manufacturing, continuous improvement, or Six Sigma programmes.
  • Experience in process implementation or operational change management.
  • Experience in production management, line leadership, or manufacturing technology deployment.
  • Deep familiarity with production environments and the pressures site teams face.
  • Experience delivering structured projects or change programmes in live operational settings.
  • Knowledge of lean, quality function deployment (QFD), or process improvement methodologies.
  • Ability to translate technical concepts into operational language for factory teams.
  • Strong stakeholder management across shop floor operators through plant directors.
  • Structured, organised approach to project planning and documentation.
  • Confidence to challenge assumptions and hold quality and scope boundaries.
  • Willingness to travel regularly to customer sites across the UK.
  • Coding, software development, PLC programming, network configuration, deep AI/computer vision knowledge, and technology sales experience are not required.

Benefits

  • UK remote working with 50-75% UK travel.
  • Opportunity to grow skills with technology industry thought leaders.
  • Collaborative culture with constructive feedback and room to influence change.
  • Training and development support to stay ahead of industry trends.
  • Autonomy and scope to improve processes and ways of working.
  • Opportunity to work on an industry-disruptive solution with significant customer impact.

Interested in this position?

Apply directly on the company website

Apply Now

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