Implementation Consultant

5 hours, 41 minutes ago
Full-time
Mid Level
Customer and Technical Support
Thingtrax

Thingtrax

Thingtrax enables manufacturers to measure and optimise efficiency and productivity. Thingtrax is an Industrial IoT company offering Software as a Service (SaaS) based solution to the manufacturing industry helping them track, capture and analyse data ...

Internet Software & Services
11-50
Founded 2015
$1M raised

Description

  • Take ownership of new customers from contract signature and lead a structured handover from Pre-Sales.
  • Run discovery sessions with customer site teams to validate requirements, scope, and success criteria.
  • Identify operational constraints, workflow dependencies, and change management considerations early in the implementation process.
  • Own the end-to-end implementation project from kickoff through go-live and early-stage stabilisation.
  • Manage project scope, timelines, customer communications, and internal resource coordination.
  • Act as the primary customer point of contact during delivery to maintain trust and momentum.
  • Coordinate with field engineers and technical teams to plan and execute on-site activities effectively.
  • Work with customers to embed the Thingtrax solution into operational workflows and standard procedures.
  • Apply lean and process improvement thinking to redesign quality, inspection, or compliance processes.
  • Validate go-live readiness, support early stabilisation, and transition accounts into Business-As-Usual with full documentation.

Requirements

  • Background in manufacturing operations and a track record of delivering structured process or operational change.
  • Experience in food manufacturing, FMCG, or food and beverage operations.
  • Experience in quality assurance, compliance, or quality systems management.
  • Experience in lean manufacturing, continuous improvement, or Six Sigma programmes.
  • Experience in process implementation or operational change management.
  • Experience in production management, line leadership, or manufacturing technology deployment.
  • Deep familiarity with production environments and the pressures site teams face.
  • Experience delivering structured projects or change programmes in live operational settings.
  • Knowledge of lean, quality function deployment (QFD), or process improvement methodologies.
  • Ability to translate technical concepts into operational language for factory teams.
  • Strong stakeholder management across shop floor operators through plant directors.
  • Structured, organised approach to project planning and documentation.
  • Confidence to challenge assumptions and hold quality and scope boundaries.
  • Willingness to travel regularly to customer sites across the UK.
  • Coding, software development, PLC programming, network configuration, deep AI/computer vision knowledge, and technology sales experience are not required.

Benefits

  • UK remote working with 50-75% UK travel.
  • Opportunity to grow skills with technology industry thought leaders.
  • Collaborative culture with constructive feedback and room to influence change.
  • Training and development support to stay ahead of industry trends.
  • Autonomy and scope to improve processes and ways of working.
  • Opportunity to work on an industry-disruptive solution with significant customer impact.

Interested in this position?

Apply directly on the company website

Apply Now

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