Product Support Specialist (Temp)

1 week, 6 days ago
Contract
Junior
Technical Writing and Documentation
Warner Music Group

Warner Music Group

Warner Music Group (WMG) is a global music entertainment company that encompasses recorded music, music publishing, and artist services. With a rich history spanning over 200 years, WMG is home to iconic record labels and a leading music publisher, rep...

Media
5K-10K
Founded 1929

Description

  • Host live walkthrough sessions for new ADA clients and provide direct customer training.
  • Create, script, record, and edit video tutorials that help clients learn independently.
  • Curate, organize, and maintain support content in the ADA Help Center.
  • Support existing clients by answering product questions and guiding them through the platform.
  • Experiment with AI tools to automate workflows and improve support processes for the team.
  • Act as a bridge between technical teams and label clients to help resolve product-related needs.
  • Build self-service resources such as documents and videos to reduce reliance on direct support.

Requirements

  • $20 to $25 per hour compensation.
  • Comfort using digital tools and troubleshooting apps or software.
  • Interest in and hands-on experience with AI tools.
  • Strong communication skills across technical and non-technical audiences.
  • Ability to work independently, identify gaps, and take initiative without a manual.
  • Passion for music and interest in the music industry.
  • Preferred experience in music, such as an internship, band management, or music-related social content.
  • Ability to support customer-facing training and content creation in a remote contractor role.
  • Based in or able to work from New York, NY or Los Angeles, CA.

Benefits

  • Direct exposure to the inner workings of a global music company.
  • Practical experience in Product Support and Product Management workflows.
  • Opportunity to work with independent labels, indie artists, and a major global music ecosystem.
  • Remote contractor role with location options in New York, NY or Los Angeles, CA.

Interested in this position?

Apply directly on the company website

Apply Now

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