Global Service Desk Analyst - Spanish Bilingual Overnight

1 hour, 30 minutes ago
Full-time
Junior
Customer and Technical Support
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1K-5K
Founded 1999

Description

  • Provide Tier I support for IT and communications systems used by the service desk.
  • Submit fully documented customer issues into the ticket management system.
  • Analyze symptoms, determine urgency, and resolve issues when possible.
  • Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible.
  • Manage incidents through their full lifecycle.
  • Handle internal and external escalations and support follow-up as needed.
  • Identify process improvement opportunities to improve service delivery.
  • Work collaboratively with peers and leads to strengthen support processes and outcomes.

Requirements

  • 2+ years of experience in a technical support role providing Tier I support in a service desk or help desk environment.
  • Fluency in Spanish in a professional setting.
  • Excellent written and verbal communication skills in both Spanish and English.
  • Proven ability to troubleshoot and resolve technical and procedural issues.
  • Ability to adapt to fluctuating customer needs and manage high-stress situations professionally.
  • Ability to establish rapport with peers and colleagues.
  • Proven ability to deliver superior customer service on the phone and in person.
  • Ability and willingness to work an overnight shift.
  • Understanding of ITIL Incident Management (preferred).
  • A+ Certification (preferred).

Benefits

  • $40,000 - $52,000 annual salary.
  • RSP Plan.
  • Comprehensive benefits package from day one.
  • Recognition programs.
  • Great people and culture.

Interested in this position?

Apply directly on the company website

Apply Now

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