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Customer Success Engineer - UK (Cheltenham)

2 weeks, 6 days ago
United Kingdom
Full-time
Mid Level
Customer Success
Cybersecurity
Cybersecurity Go JSON Python REST API SIEM
Apply Now
VulnCheck

VulnCheck

VulnCheck offers cutting-edge vulnerability intelligence to outpace adversaries, empowering defenders with crucial insights to focus on critical vulnerabilities worldwide.

Internet Software & Services
11-50
Founded 2021
View All Jobs 12

Description

  • Own the technical post-sales relationship for a portfolio of customers and serve as the primary point of contact for implementation and ongoing guidance.
  • Lead customer onboarding, deployment, and adoption of VulnCheck solutions across existing security tools, platforms, and workflows.
  • Provide hands-on technical consulting to operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
  • Design, build, and troubleshoot custom workflows, scripts, and integrations using VulnCheck APIs, SDKs, and datasets.
  • Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
  • Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and optimization recommendations.
  • Act as a customer advocate by collecting feedback, identifying product gaps, and collaborating with Product and Engineering on roadmap priorities.
  • Support renewal and expansion efforts by helping customers achieve measurable value and increased maturity over time.
  • Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and incident response workflows.
  • Partner with internal Account, Product, and Engineering teams to ensure a seamless customer lifecycle and customer self-sufficiency.

Requirements

  • 3+ years of experience in a customer-facing technical role within cybersecurity, such as Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar.
  • Demonstrated experience supporting public sector and/or government entities, including their procurement, compliance, and operational requirements.
  • Deep understanding of the cybersecurity product landscape, with a strong focus on vulnerability management and threat intelligence.
  • Strong working knowledge of incident response, SOC operations, and vulnerability management workflows.
  • Proven ability to develop and maintain scripts in Python.
  • Hands-on experience with REST APIs and JSON-based data models.
  • Experience building or rapidly learning integrations and workflows in SIEM, SOAR, TIP, or similar security tooling.
  • Demonstrated experience providing technical mentorship, enablement, or customer guidance.
  • Familiarity with the Go programming language is a plus.
  • Ability to work remotely, with priority given to candidates in the Greater Cheltenham area for onsite customer visits as needed.

Benefits

  • Competitive salary with an employee equity program.
  • Health, dental, and vision coverage.
  • Unlimited PTO.
  • Pension contribution.
  • Remote-friendly work environment with flexibility.
  • Expense reimbursement for home internet and phone.
  • Ongoing professional development, coaching, and learning resources.
  • Opportunities for career advancement within a fast-growing team.

Interested in this position?

Apply directly on the company website

Apply Now

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