Credit & Collections Specialist

15 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Voltex

Voltex

Voltex Electrical Accessories

Electrical Equipment
1-10

Description

  • Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted manner.
  • Resolve payment issues, disputes, returns, credits, and related customer service queries.
  • Assess new account applications, credit limits, and customer credit risk.
  • Work closely with sales, customer service, operations, and accounts teams to resolve issues quickly.
  • Manage the shared inbox and handle email correspondence promptly and professionally.
  • Maintain accurate records of collection activity, payment arrangements, and customer communications.
  • Prepare statements, invoice copies, reminders, and escalation notices.
  • Monitor overdue accounts, defaults, and customers at risk of administration or liquidation.
  • Support account maintenance, data entry, and ABN/entity record checks.

Requirements

  • High emotional intelligence and empathy.
  • Strong customer service experience.
  • Australian business experience, ideally with trade customers.
  • Credit or collections experience.
  • Confidence assessing credit applications and customer risk.
  • Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes.
  • Fluent spoken and written English.
  • Strong negotiation skills with a firm, respectful, and calm approach under pressure.
  • Excellent attention to detail, time management, and follow-through.
  • Confident using Microsoft Office, especially Teams, Excel, and Outlook.
  • Strong AI capability and confidence using AI tools to improve productivity, communication, reporting, analysis, and workflow.
  • Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued.
  • A quiet, professional home office.
  • A valid passport and willingness to travel to Australia periodically.
  • Comfortable contributing to team OKRs.
  • Familiarity with ASIC records, credit bureaus, and director checks.
  • Proactive, resilient, and customer-first mindset.
  • Strong problem-solving ability and capability to work independently.
  • Growth mindset with willingness to upskill, contribute beyond the core role, and lead small efficiency projects.

Benefits

  • Competitive salary plus performance-based incentives.
  • Work from home in a supportive, close-knit team.
  • Professional development and exposure to a well-established Australian trade business.
  • Periodic travel to Australia.

Interested in this position?

Apply directly on the company website

Apply Now

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