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Customer Relationship Management (CRM) Administrator

2 hours, 22 minutes ago
United States
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
Cybersecurity Salesforce Salesforce Apex SQL
Apply Now
Volexity

Volexity

Volexity is a pioneering cybersecurity firm offering advanced memory analysis solutions and expert cyber threat intelligence services to Fortune companies, government agencies, and security vendors worldwide.

Internet Software & Services
11-50
Founded 2013
View All Jobs 2

Description

  • Administer and maintain the CRM environment, including user access, permissions, workflows, page layouts, record types, and data fields.
  • Audit, deduplicate, and clean CRM data to maintain data integrity.
  • Build and maintain dashboards and reports for pipeline, engagement, retention, and other key metrics.
  • Maintain the customer portal to ensure accurate delivery of licenses, documentation, and training materials.
  • Manage the workflow and presentation of incidents, alerts, and vulnerability notifications in the portal.
  • Configure customer-facing reports, dashboards, access controls, and sharing rules to enforce entitlement-based data visibility.
  • Safeguard sensitive customer and security data through secure configuration and ongoing risk remediation.
  • Manage platform-related projects such as feature rollouts, migrations, integrations, and sandbox-to-production deployments.
  • Stay current on CRM releases and recommend improvements without disrupting existing workflows and integrations.
  • Document CRM and portal processes and train internal stakeholders on system procedures and workflows.

Requirements

  • Hands-on experience administering Salesforce CRM and Experience Cloud.
  • Experience configuring and maintaining a customer portal.
  • Strong understanding of data hygiene, deduplication, and database management principles.
  • Demonstrated understanding of data security best practices, including access controls, permission sets, and sharing rules.
  • Familiarity with reports, dashboards, and workflow automation.
  • Comfort working with entitlement structures and customer license-based access.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work cross-functionally and translate business needs into technical configuration.
  • 2 to 4 years of CRM administration experience in a business operations or Customer Success capacity (preferred).
  • Experience managing a customer portal, self-service community, or partner portal (preferred).
  • Experience with CRM integrations (preferred).
  • Familiarity with SQL, Apex, Flow, or other CRM automation tools (preferred).
  • Prior experience in cybersecurity or another environment handling sensitive or confidential data (preferred).

Benefits

  • Remote (USA) work arrangement.
  • Full-time position.
  • Compensation may vary based on location, experience, and skills.
  • Open to discussing total compensation.
  • Benefits may be included.
  • Equity may be included.
  • Professional development budget may be included.

Interested in this position?

Apply directly on the company website

Apply Now

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