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Project Coordinator - Telecom Services

26 minutes ago
Mexico, Argentina, El Salvador, Peru, Colombia, Costa Rica
Full-time
Mid Level
Customer Success Manager
Project and Program Management
CRM
Apply Now
Vivant Business Phone Systems

Vivant Business Phone Systems

Vivant Corp offers turnkey communication solutions with a 100% uptime guarantee for internet and phone services. Their highly available phone system ensures uninterrupted connectivity for businesses, backed by free support, maintenance, and unlimited c...

Diversified Telecommunication Services
11-50
Founded 2012
View All Jobs 4

Description

  • Build and maintain strong client relationships throughout the project lifecycle.
  • Coordinate pre-sales information gathering with sales, support, and accounting teams.
  • Verify carrier obligations and document project details in Utiliko.
  • Serve as the liaison between internal teams, vendors, carriers, ISPs, field technicians, and clients.
  • Coordinate installations, service orders, number porting, and project timelines.
  • Provide proactive customer updates, resolve issues, and route support tickets to the right teams.
  • Support client onboarding, product training, billing setup, and past-due invoice follow-up.
  • Monitor account health, identify upsell and cross-sell opportunities, and help prevent churn.
  • Gather customer feedback and share insights with product, sales, and marketing teams.
  • Document processes, create training videos, and help develop new workflows and performance tracking.

Requirements

  • 3+ years of customer-facing experience supporting U.S.-based clients.
  • 3+ years of project coordination or project management experience.
  • 1+ year of experience in ISP/telecom services, MSP, IT services, networking, or low voltage environments.
  • Experience coordinating vendors, carriers, subcontractors, and internal technical teams.
  • Experience using Microsoft Teams, project management tools, and ticketing systems.
  • English level C1 required.
  • Professional, well-mannered, highly organized, and self-motivated.
  • Strong attention to detail and excellent written and verbal communication skills.
  • Ability to work independently, under pressure, and with minimal supervision.
  • Reliable phone and internet access.

Benefits

  • Competitive salary plus bonuses.
  • Final salary based on relevant experience, skills, and expertise.
  • Career growth opportunities as the company expands.
  • Leadership opportunities with support to build and manage a team.

Interested in this position?

Apply directly on the company website

Apply Now

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