Customer Operations Associate — Mexico Based

1 month ago
Full-time
Junior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Guide employer clients through onboarding and ensure each group starts on time.
  • Explain how ICHRA and HRA benefits work for employees.
  • Answer client questions and resolve issues via phone, email, text, and chat.
  • Handle benefit administration, HRA compliance, and billing questions within SLA.
  • Troubleshoot setup and configuration issues with urgency.
  • Document best practices and improve internal ICHRA operations workflows.
  • Partner with Customer Success and Sales to deliver a seamless client experience.
  • Provide ongoing support to client groups after implementation.

Requirements

  • 2+ years of experience in customer service, operations, or benefits administration.
  • Familiarity with ICHRA, HRA, or U.S. health insurance marketplaces is a strong plus.
  • Proficiency with HubSpot, Zendesk, or similar tools.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail and follow-through.
  • Ability to manage multiple clients simultaneously.
  • Based in the Philippines (required).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Luxury Travel Specialist – Work From Anywhere

Aisle and Abroad Travel & Tourism

Deidre is hiring a remote Luxury Travel Specialist to coordinate upscale travel arrangements and deliver a seamless, high-end client experience from anywhere in New York.

13 minutes ago

Frazer Enterprises - Client & Project Operations Coordinator

Jobrack 11-50 Professional Services

Frazer Enterprises is hiring a remote Client & Project Operations Coordinator to support boutique marketing agencies serving clients in health, science, education, and social innovation by keeping projects organized, clients supported, and operations running smoothly.

Asana Email Marketing
48 minutes ago

Inpatient Coder Associate, Payment Integrity

Clover Health 251-1K Insurance

Clover Health is hiring an Inpatient Clinical Coder to support its Payment Integrity team in reviewing inpatient claims, validating DRG-related billing issues, and helping ensure accurate, compliant payment decisions.

1 hour, 6 minutes ago

Customer Service Delivery Driver

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles and support the car-buying experience for customers, with a focus on safe transport, customer paperwork, and day-to-day field operations.

1 hour, 36 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers