Customer Service Delivery Driver

2 weeks ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using Carvana’s custom car haulers.
  • Load and unload vehicles onto the hauler and inspect the vehicle and hauler for safety before and after transport.
  • Complete customer paperwork and add detailed notes to the customer tracking system.
  • Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy.
  • Interact with customers in a customer-facing role and represent Carvana at the point of delivery.
  • Participate in local community engagement as part of the Customer Advocate role.
  • Support vehicle detailing and other physically demanding operational tasks as needed.
  • Work assigned shifts and rotate days off across weekdays and weekends.
  • Follow state-specific compliance requirements related to notary, DMV/title, registration, and licensing processes.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age and possess a valid driver’s license.
  • Must be able to work 7 days a week with rotating weekday and weekend days off.
  • Must be available for shifts from 7am-5pm or 11am-9pm.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing them in indoor and outdoor conditions.
  • Ability to stand and remain physically active for 8+ hours.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to obtain a Notary within the first 90 days of employment (Carvana-sponsored).
  • Must meet state-specific requirements for access to DMV/title and registration systems.
  • Illinois, Michigan, Louisiana, and Missouri applicants must obtain a Chauffeur’s license or other state specialty license within the first two weeks.
  • California applicants must obtain a Vehicle Verifier license within the first 90 days.
  • Commercial license is not required to drive the hauler.
  • Reasonable accommodations may be provided for individuals with disabilities.

Benefits

  • Competitive starting pay of $18/hour, with pay range of $18-$20/hour and performance-based increases.
  • Opportunities to earn additional pay through merit increases every 90 days and other location-specific incentive programs.
  • 401(k) with Carvana match.
  • Opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting physical, mental, and financial health.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement, student loan repayment support, annual Carvana Shares equity grants, and an Employee Stock Purchase Plan discount.

Interested in this position?

Apply directly on the company website

Apply Now

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