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Small-Medium Business Cluster Lead

2 weeks, 3 days ago
Romania
Full-time
Senior
Account Manager
Sales and Business Development
CRM Email Marketing
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 29

Description

  • Own client relationships from Sales handoff through the full lifecycle, including renewals and expansion opportunities.
  • Lead client-side change management and stakeholder alignment throughout transformation phases.
  • Advise clients on omnichannel models and healthcare professional engagement across CLM, email, digital portals, and remote detailing.
  • Evaluate client outcomes, identify gaps, and develop recommendations for next steps.
  • Monitor account health, identify risks early, and position standardized packaged solutions.
  • Identify SMB solution needs, create briefs, and drive packaged offerings from concept through launch with cross-functional teams.
  • Sponsor SMB solution prioritization, build internal business cases, and represent SMB demand in planning cycles.
  • Track solution deployment, collect portfolio feedback, and drive continuous improvements to offerings and operating standards.
  • Own SMB commercial performance, including net revenue retention, expansion ARR, churn, and segment P&L.
  • Manage account transitions between SMB and strategic tiers, including handoffs and reverse-tiering decisions.

Requirements

  • 5+ years of experience as a Senior Account Manager or Customer Success Manager in Pharma or Life Sciences.
  • Commercial and advisory experience with renewals, expansion targets, and segment P&L ownership.
  • Experience adapting and deploying standardized packaged solutions from global to local markets.
  • Ability to advise senior client stakeholders on omnichannel strategy and healthcare professional engagement.
  • Strong understanding of pharmaceutical and life sciences commercial and medical environments.
  • Change management experience driving adoption across client stakeholder groups.
  • Ability to influence and coordinate cross-functional teams without direct line authority.
  • Problem-solving mindset with a focus on resolving issues effectively.
  • Comfort using CRM systems, account health-scoring tools, and asynchronous communication.
  • Advanced or fluent written and spoken English.
  • Experience with platform-and-services businesses, pharma content operations, MarTech platforms, or launching packaged offerings is preferred.

Benefits

  • Performance-based compensation and regular salary and career development reviews.
  • 18 paid business days off annually, increasing to 20 after two years of service.
  • Paid sick leave, including documented and non-documented allowances.
  • Three paid business days for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance.
  • Professional development through English courses, forums, and conferences.
  • Fully equipped office with the option to work from home.
  • Team-building activities and corporate events.

Interested in this position?

Apply directly on the company website

Apply Now

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