Customer Service Representative (Retail Experience)

1 hour, 18 minutes ago
Full-time
Junior
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Handle inbound customer communications via phone and email professionally and courteously.
  • Deliver first-contact resolution and escalate issues when necessary.
  • Process orders, returns, and replacements accurately while maintaining price integrity.
  • Liaise with internal teams, including Technical Support, Logistics, and Sales, to complete order processes.
  • Manage back orders and update customers as stock becomes available.
  • Maintain up-to-date knowledge of company products and services to provide accurate information.
  • Keep customer records accurate and confidential in CRM systems.

Requirements

  • Previous experience in customer service, sales support, or administration, with retail experience preferred.
  • Proficiency in Microsoft Office.
  • Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
  • Excellent written and verbal communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to multitask effectively in a fast-paced environment.
  • Proactive, team-oriented, and customer-focused approach.

Benefits

  • Permanent work-from-home setup.
  • Day shift schedule aligned with Australian business hours.
  • Full-time position.
  • HMO coverage.
  • Annual leave.
  • 13th-month pay.
  • Government-mandated benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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