Customer Support Specialist

1 hour, 17 minutes ago
Full-time
Junior
Customer and Technical Support
SchooLinks

SchooLinks

SchooLinks offers a comprehensive software platform designed to enhance college and career readiness for K-12 school districts, providing tools that automate college planning for students in grades 9 to 11 while fostering self-discovery and engagement ...

Diversified Consumer Services
51-250
Founded 2014
$11M raised

Description

  • Meet a 5-minute first-response SLA for chat and a 1-hour response SLA for email while maintaining CSAT targets.
  • Master the SchooLinks platform to troubleshoot, diagnose, and advise districts on product logic, configuration options, and support topics.
  • Escalate certain support requests to product, engineering, or solutions teams as needed.
  • Log, track, and update chats and emails in support tools such as Intercom and Front.
  • Provide quick, accurate answers to district partners’ questions and issues.
  • Support data-related and configuration-related questions from district partners.

Requirements

  • 1-2 years of experience in a customer support or client-facing role, preferably in SaaS.
  • Strong written and verbal communication skills.
  • Familiarity with support tools such as Intercom, Zendesk, or Front.
  • Ability to manage multiple tickets simultaneously without sacrificing quality.
  • A customer-first mindset and problem-solving approach.

Benefits

  • 100% health care coverage for employees.
  • 401K with company matching.
  • Dental and vision coverage.
  • Parental leave.
  • Subsidized gym membership.
  • Remote work stipend.
  • Annual team offsite.
  • On-track earnings range of $55,000-$66,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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