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Client Success Director- PBM Partner Lead

3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
251-1K
Founded 2013
$188M raised
View All Jobs 7

Description

  • Develop a deep understanding of health plan and PBM processes related to implementing Vida's products and services.
  • Serve as the primary point of contact for clients and partners, ensuring satisfaction throughout the relationship.
  • Own the end-to-end client relationship from planning and launch through ongoing management and renewal.
  • Own the end-to-end relationship with assigned Vida PBM partners, including planning, relationship building, action plans, and progress/risk reporting.
  • Champion Vida's mission and value proposition through data and storytelling for clients and internal teams.
  • Understand and prioritize client and stakeholder needs.
  • Identify and pursue up-sell opportunities.
  • Deliver analysis and strategic recommendations to leadership.
  • Collaborate cross-functionally with product, design, engineering, analytics, sales, and marketing to support client success.
  • Support additional responsibilities as needed.

Requirements

  • Bachelor's degree required.
  • 7+ years of experience in account management, sales, customer success, or other client- and stakeholder-facing roles.
  • Experience within health tech or the broader healthcare industry is preferred.
  • Strong understanding of the healthcare landscape, including major legislation and key industry players.
  • Familiarity with healthcare administration processes, particularly health plans and PBMs.
  • Strong project management, problem-solving, and written/verbal communication skills.
  • Proven ability to build and maintain relationships with internal and external leadership.
  • Experience driving operational readiness for implementations, including project management, consensus-building, and client/partner customizations.
  • Ability to manage multiple priorities and exercise sound judgment on complex issues.
  • Comfort navigating ambiguity with strong strategic prioritization and business acumen.
  • Proficient with web and mobile technologies.
  • Skilled in presentation, spreadsheet, and project planning/management tools.
  • Authorized to work in the U.S.; Vida does not sponsor work visas.
  • Must reside in or be able to work from a state where Vida is registered.
  • Genuine passion for Vida's mission.

Interested in this position?

Apply directly on the company website

Apply Now

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