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Software Application Support Specialist (CAD)

1 hour, 37 minutes ago
Canada
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Android CRM iOS macOS
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 65

Description

  • Provide front-line technical support to clients by phone, email, and live chat.
  • Troubleshoot, diagnose, and document software-related problems and solutions.
  • Collaborate with development and QA teams to identify, escalate, and resolve bugs.
  • Assist clients with training and guidance to help them use the software effectively.
  • Maintain accurate records of client interactions, issues, and resolutions in the CRM system.
  • Stay current on product updates and communicate enhancements to clients when needed.
  • Participate in a 24/7 on-call support rotation to provide emergency assistance outside regular business hours.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
  • 2-3 years of experience in a software support or development environment.
  • Strong problem-solving skills and a commitment to helping clients solve technical challenges.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Proficiency in troubleshooting software issues and working knowledge of Windows, macOS, and common web browsers.
  • Familiarity with troubleshooting mobile apps on iOS and Android.
  • Experience with CRM systems and support ticketing software is a plus.
  • Previous experience in software support or a related field is advantageous but not required.
  • Bilingualism in English and French is an asset.
  • Must be legally authorized to work in Canada and able to obtain and maintain a Reliability security clearance from the Government of Canada.
  • Must comply with the FBI CJIS Security Policy and pass a comprehensive fingerprint-based background check.
  • Additional customer-contract security verification requirements may apply.

Benefits

  • Competitive base salary with compensation based on skills, experience, education, training, internal equity, market data, and business needs.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Comprehensive benefits offering.
  • Equal opportunity employer with an equity, diversity, and inclusion commitment.
  • Barrier-free workplace with accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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