Product Manager II - Communications Center Automation

4 weeks, 1 day ago
Full-time
Senior
Product Management
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977

Description

  • Define the product vision and strategic direction in alignment with company objectives and customer needs.
  • Articulate the business case and customer value for product initiatives and features.
  • Serve as the subject matter expert on the product, market, and competitive landscape.
  • Translate product strategy into actionable release plans and roadmap priorities.
  • Build and maintain detailed roadmaps for internal teams and high-level roadmaps for executives and customers.
  • Gather input from customers, internal stakeholders, and market research to shape product direction.
  • Manage the backlog by collecting, curating, and prioritizing ideas from customers, sales, and internal stakeholders.
  • Track product performance, including feature adoption, customer satisfaction, and churn or renewal drivers.
  • Run trials, pilots, and MVPs to validate assumptions before broader launches.
  • Collaborate with engineering and cross-functional teams to ensure quality delivery and market fit.

Requirements

  • Bachelor’s degree in computer science, Business, or a related field.
  • Advanced degree or relevant certifications such as CSPO or SAFe PO are a plus.
  • 5–7 years of experience in a Product Management role.
  • Proven experience overseeing elements of the product development lifecycle.
  • Strong understanding of Agile frameworks, particularly Scrum or Kanban.
  • Experience with tools such as JIRA and Confluence, or similar tools.
  • Highly effective cross-functional collaboration skills.
  • Exceptional writing and presentation skills.
  • Strong organizational skills and attention to detail.
  • Experience with Aha! Product Management software is an asset.
  • Familiarity with software engineering concepts such as APIs, databases, and cloud systems is an asset.
  • Experience with call center software such as ACD, IVR, and AI bots is an asset.
  • Demonstrated experience using AI tools to accelerate product workflows is an asset.
  • Ability to obtain and maintain a Government of Canada Reliability security clearance.
  • Legal authorization to work in Canada.

Benefits

  • Competitive starting salary based on skills, experience, education, training, internal equity, market data, and business needs.
  • Comprehensive benefits offering.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Equal opportunity employer with a commitment to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Product Director, VIP Products

OKX 1K-5K Diversified Financial Services

OKX is hiring an experienced VIP Product Lead in Hong Kong to define and optimize VIP product experiences for high-value crypto clients, with the goal of improving retention, engagement, trading volume, and platform AUM.

Blockchain
6 hours, 30 minutes ago

AI Senior Product Manager

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Senior Product Manager for its Analytics Platform team to define and grow internal AI services that power CXone while engaging both internal application teams and enterprise customers.

Generative AI Git LLM Prototyping
6 hours, 30 minutes ago

Forward Deployed Product Manager

Valtech 5K-10K Professional Services

Valtech is hiring a full-time Forward Deployed Product Manager in the USA to embed with client teams and lead AI-driven product redesigns that turn complex workflows into measurable business outcomes.

Figma Machine Learning Prototyping SQL UX Design
6 hours, 30 minutes ago

Head of B2B Commercial Product

Google 100K+ Internet Software & Services

GFiber is hiring a Head of B2B Commercial Product Manager to lead the lifecycle, commercial strategy, and growth of its B2B connectivity portfolio for SMB, enterprise, and multi-site customers.

6 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers