Product Manager II - Communications Center Automation

27 minutes ago
Full-time
Senior
Product Management
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977

Description

  • Define the product vision and strategic direction in alignment with company objectives and customer needs.
  • Articulate the business case and customer value for product initiatives and features.
  • Serve as the subject matter expert on the product, market, and competitive landscape.
  • Translate product strategy into actionable release plans and roadmap priorities.
  • Build and maintain detailed roadmaps for internal teams and high-level roadmaps for executives and customers.
  • Gather input from customers, internal stakeholders, and market research to shape product direction.
  • Manage the backlog by collecting, curating, and prioritizing ideas from customers, sales, and internal stakeholders.
  • Track product performance, including feature adoption, customer satisfaction, and churn or renewal drivers.
  • Run trials, pilots, and MVPs to validate assumptions before broader launches.
  • Collaborate with engineering and cross-functional teams to ensure quality delivery and market fit.

Requirements

  • Bachelor’s degree in computer science, Business, or a related field.
  • Advanced degree or relevant certifications such as CSPO or SAFe PO are a plus.
  • 5–7 years of experience in a Product Management role.
  • Proven experience overseeing elements of the product development lifecycle.
  • Strong understanding of Agile frameworks, particularly Scrum or Kanban.
  • Experience with tools such as JIRA and Confluence, or similar tools.
  • Highly effective cross-functional collaboration skills.
  • Exceptional writing and presentation skills.
  • Strong organizational skills and attention to detail.
  • Experience with Aha! Product Management software is an asset.
  • Familiarity with software engineering concepts such as APIs, databases, and cloud systems is an asset.
  • Experience with call center software such as ACD, IVR, and AI bots is an asset.
  • Demonstrated experience using AI tools to accelerate product workflows is an asset.
  • Ability to obtain and maintain a Government of Canada Reliability security clearance.
  • Legal authorization to work in Canada.

Benefits

  • Competitive starting salary based on skills, experience, education, training, internal equity, market data, and business needs.
  • Comprehensive benefits offering.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Equal opportunity employer with a commitment to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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