Product Director, VIP Products

1 month ago
Full-time
Senior
Product Management
OKX

OKX

OKX operates as a leading cryptocurrency exchange, providing users with a platform to buy, sell, and trade various digital assets such as Bitcoin, Ethereum, and XRP, while also offering tools for exploring Web3, decentralized finance (DeFi), and non-fu...

Diversified Financial Services
1K-5K
Founded 2017

Description

  • Own the overall strategy, planning, and iteration of OKX VIP products, including benefits systems, personalized campaigns, exclusive offerings, and customized services.
  • Collaborate with VIP sales, institutional account managers, and market-making teams to identify customer needs and convert them into product features.
  • Lead the design and optimization of VIP customer lifecycle management solutions to improve retention and engagement.
  • Coordinate cross-functional delivery with R&D, design, operations, and risk control to ensure timely, high-quality execution.
  • Monitor global market trends and industry developments to shape localized strategies for VIP clients across regions.
  • Use data analysis and customer feedback to improve user experience and drive trading volume and AUM growth.
  • Build competitor analysis mechanisms to assess VIP service differentiation and strengthen OKX’s market position.

Requirements

  • Bachelor’s degree or higher.
  • 5+ years of product management or product strategy experience.
  • Deep understanding of the Web3/Crypto industry, especially exchange products such as institutional services, API trading, and VIP incentive programs.
  • Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.
  • Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.
  • Proficiency in data analysis tools and data-driven decision-making.
  • Fluency in English and Chinese.
  • Multi-market collaboration experience is a plus.
  • Current right to work in Hong Kong; candidates who do not require visa sponsorship will be prioritized.

Benefits

  • Competitive total compensation package.
  • Learning and development programs plus an education subsidy for employee growth.
  • Team-building programs and company events.
  • Wellness and meal allowances.
  • Comprehensive healthcare coverage for employees and dependants.

Interested in this position?

Apply directly on the company website

Apply Now

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