RemoteLeaf Logo
Log in Sign up

IT Support Specialist

1 month ago
United States
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Asana HubSpot
Apply Now
SMB Team

SMB Team

SMB Team, the Legal Industry's #1 Law Firm Transformation Company, specializes in helping law firms grow 200% faster through digital marketing, coaching, education, and events. They provide industry-specific business growth plans tailored to small busi...

Professional Services
51-250
View All Jobs 9

Description

  • Serve as the first point of contact for employee technology tickets involving hardware, software, and account access.
  • Troubleshoot and resolve routine technical issues independently and escalate complex issues when needed.
  • Maintain an internal knowledge base of common issues and fixes.
  • Order, track, and inventory company devices.
  • Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access.
  • Install and administer remote monitoring and support software on company devices.
  • Provision new employees according to their role and fully deprovision departing employees’ accounts, licenses, and device access.
  • Audit software and license usage to identify unused seats, duplicate tools, and overprovisioned licenses.
  • Recommend tool consolidations and other cost-saving opportunities.
  • Assist with system upgrades, rollouts, technical projects, documentation, and technology research.

Requirements

  • Technical degree or certifications are required.
  • 0-2 years of experience in a technical role.
  • Ability to quickly learn technical platforms and how end users should use them.
  • Strong creative problem-solving skills with the ability to diagnose, research, and troubleshoot issues independently.
  • Excellent written and verbal communication skills.
  • Ability to collaborate with teammates with varying technical fluency.
  • Experience with Lastpass, HubSpot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, and Google Workspace is strongly preferred.
  • Experience prospecting new software is preferred.

Benefits

  • Salary of $50,000-$60,000 annually based on experience.
  • Medical, dental, and vision insurance with 75% paid for employees and their families.
  • Flexible vacation time.
  • Learning and education budget for courses, events, and books.
  • 401(k) with a 3% match.
  • Work from home or work in the office.
  • Company activities, outings, and retreats.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Appfire

Senior Product Support Engineer

Appfire 251-1K Internet Software & Services

Appfire is hiring a Senior Product Support Engineer to support its Atlassian-based enterprise products globally by diagnosing complex customer issues and driving them through resolution in cloud and data-center environments.

India Full-time Senior Technical Support Engineer
Azure Bitbucket Confluence Groovy JavaScript JIRA
9 hours, 16 minutes ago
Telnyx

Product Support Engineer: EMEA (Remote)

Telnyx 251-1K Diversified Telecommunication Services

Telnyx is hiring a technically minded support specialist to troubleshoot customer issues across connectivity products while helping develop AI-driven support automation.

Netherlands Romania Poland Ireland Full-time Mid Level Technical Support Engineer
Bash DNS Git GitHub HTTP IoT JavaScript JIRA Linux Metabase Postman Python REST API TLS Wireshark
1 day, 7 hours ago
HappyCo

Level 2 Support Representative

HappyCo 51-250 Professional Services

HappyCo is hiring a US-based Level 2 Support Representative working Pacific hours to resolve complex SaaS platform issues, support internal teams, and improve customer support processes for its property technology products.

United States Full-time Mid Level Technical Support Engineer
JIRA Notion
1 day, 9 hours ago
Thoughtworks

Senior Systems Support Engineer

Thoughtworks 10K-50K Professional Services

Thoughtworks is seeking a Senior Systems Support Engineer to maintain the stability, availability, and operational efficiency of complex client application systems while delivering reliable DevOps-driven solutions.

India Full-time Senior Technical Support Engineer
Agile AWS Azure Azure Pipelines CI/CD Datadog Docker Grafana Jenkins Kanban Microservices MySQL Node.js PostgreSQL PowerShell Prometheus Python React Scrum Serverless SQL Server
1 day, 9 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers