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IT Support Specialist

11 minutes ago
United States
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Asana HubSpot
Apply Now
SMB Team

SMB Team

SMB Team, the Legal Industry's #1 Law Firm Transformation Company, specializes in helping law firms grow 200% faster through digital marketing, coaching, education, and events. They provide industry-specific business growth plans tailored to small busi...

Professional Services
51-250
View All Jobs 13

Description

  • Serve as the first point of contact for employee technology tickets involving hardware, software, and account access.
  • Troubleshoot and resolve routine technical issues independently and escalate complex issues when needed.
  • Maintain an internal knowledge base of common issues and fixes.
  • Order, track, and inventory company devices.
  • Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access.
  • Install and administer remote monitoring and support software on company devices.
  • Provision new employees according to their role and fully deprovision departing employees’ accounts, licenses, and device access.
  • Audit software and license usage to identify unused seats, duplicate tools, and overprovisioned licenses.
  • Recommend tool consolidations and other cost-saving opportunities.
  • Assist with system upgrades, rollouts, technical projects, documentation, and technology research.

Requirements

  • Technical degree or certifications are required.
  • 0-2 years of experience in a technical role.
  • Ability to quickly learn technical platforms and how end users should use them.
  • Strong creative problem-solving skills with the ability to diagnose, research, and troubleshoot issues independently.
  • Excellent written and verbal communication skills.
  • Ability to collaborate with teammates with varying technical fluency.
  • Experience with Lastpass, HubSpot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, and Google Workspace is strongly preferred.
  • Experience prospecting new software is preferred.

Benefits

  • Salary of $50,000-$60,000 annually based on experience.
  • Medical, dental, and vision insurance with 75% paid for employees and their families.
  • Flexible vacation time.
  • Learning and education budget for courses, events, and books.
  • 401(k) with a 3% match.
  • Work from home or work in the office.
  • Company activities, outings, and retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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