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Customer Care Specialist II

57 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Verra Mobility

Verra Mobility

Verra Mobility is a global leader in smart transportation technologies, offering innovative solutions for safe and efficient mobility worldwide.

Road & Rail
1K-5K
Founded 1987
View All Jobs 3

Description

  • Provide customer service to rental car customers regarding toll and violation inquiries.
  • Offer information and guidance in a positive, empathetic, and professional manner.
  • Use tools and resources to deliver complete and accurate first-contact resolution.
  • Develop and maintain product, process, and technical knowledge related to the company’s services.
  • Communicate effectively in verbal, interpersonal, and written form for different audiences.
  • Meet performance goals for productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.
  • Perform other duties as assigned.

Requirements

  • Experience working in a fast-paced customer service or contact center environment.
  • Strong critical thinking and problem-solving ability.
  • A positive attitude and strong empathy for customers.
  • Effective verbal, interpersonal, and written communication skills.
  • Ability to work as a motivated team player.
  • Willingness to learn and maintain knowledge of products, processes, and technical service details.
  • Ability to meet productivity, quality, attendance, and schedule adherence expectations.
  • Alignment with Verra Mobility core values, including accountability, integrity, courage, and collaboration.

Benefits

  • Dedicated layered training program to build expertise.
  • Clear career growth opportunities.
  • Supportive team environment focused on employee success.
  • Opportunity to work on a growing team at Verra Mobility.

Interested in this position?

Apply directly on the company website

Apply Now

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