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Implementation Engineer

3 months, 3 weeks ago
Anywhere
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Confluence JIRA Salesforce Salesforce Apex
Apply Now
Verifiable

Verifiable

Verifiable offers cutting-edge medical credentialing and provider network software, automating primary source verifications to streamline healthcare operations.

Internet Software & Services
51-250
$74M raised
View All Jobs 2

Description

  • Configure Salesforce-based SaaS implementations, including fields, page layouts, permissions, automation, reporting, dashboards, and other implementation-specific settings.
  • Partner with Implementation Managers to translate customer requirements into technical solutions, implementation tasks, and delivery plans.
  • Serve as a technical resource for customers and internal teams throughout the implementation lifecycle.
  • Build, update, and troubleshoot Salesforce automation, including Flow-based processes, validation rules, data updates, and configuration-driven business logic.
  • Support data migration, data cleanup, and backfill activities using Salesforce tools such as Data Loader, reports, exports, and structured import processes.
  • Configure and validate Salesforce security models, including users, profiles, permission sets, roles, sharing settings, and object/field-level access.
  • Troubleshoot implementation issues, identify root causes, and communicate resolution options clearly.
  • Collaborate with Product and Engineering to define technical gaps, product issues, enhancement requests, or development needs.
  • Participate in QA, UAT support, and go-live readiness activities to ensure implementations are accurate and customer-ready.
  • Create and maintain technical documentation, including configuration notes, solution designs, deployment notes, testing instructions, and customer-specific implementation details.

Requirements

  • 3+ years of experience implementing and configuring Salesforce or Salesforce-based SaaS solutions for customers.
  • Strong hands-on Salesforce configuration experience with objects, fields, page layouts, record types, validation rules, reports, dashboards, and permissions.
  • Experience building and troubleshooting Salesforce Flows.
  • Understanding of Salesforce security and sharing architecture, including users, profiles, roles, permission sets, sharing rules, and object/field-level security.
  • Experience with data migration, data repair, or data backfill using tools such as Data Loader, Salesforce reports, exports, and structured data imports.
  • Ability to analyze customer requirements and translate them into technical implementation tasks.
  • Strong troubleshooting and problem-solving skills, especially within Salesforce automation, data, permissions, and configuration.
  • Ability to identify when a request requires product, engineering, or development support and clearly specify the needed technical changes.
  • Experience delivering custom Salesforce configuration in a managed-package environment, including awareness of package constraints, extension patterns, upgrade impacts, and avoiding breakage of managed package functionality.
  • Salesforce Administrator certification or equivalent hands-on Salesforce experience is preferred.
  • Experience working in healthcare, credentialing, provider data management, compliance, or regulated industries is preferred.
  • Experience supporting integrations, APIs, middleware, or connected systems is preferred.
  • Experience with Jira, Confluence, Salesforce deployment tools, or similar project delivery systems is preferred.
  • Experience creating solution design documentation or technical implementation plans is preferred.
  • Familiarity with Apex, SOQL, Salesforce metadata, or deployment/change set processes is a plus.
  • Experience using AI to improve implementation efficiency, documentation quality, testing coverage, and technical problem-solving is preferred.

Benefits

  • Fully remote work with a distributed team across the US and internationally.
  • Health, vision, and dental plans.
  • Unlimited PTO.
  • New Apple equipment provided.
  • Startup equity as part of the compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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