Technical Onboarding Manager

1 month ago
Full-time
Senior
Customer and Technical Support
Redox

Redox

Redox is a top integration platform enabling seamless interoperability between healthcare software and EHRs, accelerating implementations, reducing costs, and empowering healthcare innovators to bring cutting-edge solutions to market efficiently.

Internet Software & Services
51-250
$95M raised

Description

  • Partner with customers from contract assignment through onboarding and go-live.
  • Manage multiple customers and concurrent onboarding projects with varying urgency and stages.
  • Develop technical and operational strategies to support successful integration outcomes.
  • Guide customers through API training, troubleshooting, and optimal use of Redox tools.
  • Help customers prepare operationally and create integration documentation.
  • Guide customers and their customers through integrating with their first site.
  • Collaborate with Product, Support, Sales, and other internal teams on onboarding, success plans, and escalations.
  • Maintain internal customer and process documentation.
  • Create onboarding materials for the learning management system.
  • Stay current on product enhancements and healthcare industry trends affecting customers.

Requirements

  • 5+ years of experience in a technical, client-facing role, preferably in Healthcare IT, EHR implementation, or SaaS.
  • Hands-on experience with healthcare integration standards and data formats such as HL7v2, FHIR, X12, and C-CDA, plus familiarity with modern APIs.
  • Deep understanding of clinical workflows and direct experience with EHR systems.
  • Experience translating customer business needs into technical solutions.
  • Strong analytical, problem-solving, troubleshooting, and technical communication skills.
  • Experience managing multiple concurrent software projects from start to finish.
  • Self-directed work style with strong autonomy and initiative.
  • Proficiency with AI tools and effective use of AI for productivity and decision-making.
  • Experience expanding customer relationships and building franchises (preferred).
  • Experience with interface engines such as Mirth Connect, Rhapsody, Corepoint, or Cloverleaf; mentoring; or working at a high-growth technology company (preferred).
  • Eligibility to work and reside in the continental United States.

Benefits

  • Collaborative work environment with opportunities to grow toward individual strengths and interests.
  • Opportunity to work on healthcare data interoperability serving providers, payers, EHRs, life sciences, and health technology organizations.
  • Redox is an equal opportunity employer committed to building diverse teams.

Interested in this position?

Apply directly on the company website

Apply Now

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