Professional Services Engineer II - West

10 hours, 14 minutes ago
Full-time
Senior
DevOps and Infrastructure
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Shape Professional Services processes and procedures.
  • Scope customer automation Stories and workflows, identifying blockers and research needs.
  • Analyze customer tools, processes, and pain points to develop automation roadmaps.
  • Design, build, and deploy API-connected Stories and workflows in customer Tines tenants.
  • Demonstrate workflow concepts, including live wire-framing, to customers.
  • Partner with Project and Engagement Managers to validate project plans, timelines, and success criteria.
  • Guide customers through testing, optimization, platform adoption, and long-term maintenance.
  • Deliver documented, production-ready workflows and act as a resident automation engineer for customers.
  • Collaborate with Product, Design, Engineering, Sales, Marketing, and Labs teams.
  • Advocate for Professional Services capabilities when partnering with Sales.

Requirements

  • 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions.
  • Strong customer-facing consulting and trusted-advisor experience.
  • Experience interpreting API documentation and using authentication methods such as OAuth2 and JWT.
  • Experience troubleshooting APIs and integrating security or IT tools.
  • Understanding of LLMs, agents, and automation models, including capabilities, limitations, and prompt design.
  • Ability to craft and refine prompts for reliable, accurate outputs.
  • Ability to translate platform capabilities into customer-specific use cases and distinguish AI-driven from deterministic workflows.
  • Passion for helping customers automate repetitive and manual processes.
  • Ability and interest in becoming an expert in the Tines platform.
  • Must be authorized to work for any U.S. employer; visa sponsorship is unavailable.
  • Must be based in the MST or PST time zones.

Benefits

  • Target annual earnings of $120,000–$145,000, including salary and commission.
  • Remote work arrangement.
  • Opportunity to work with cross-functional teams and develop expertise in workflow automation and AI.
  • Growth-oriented culture emphasizing curiosity, learning, and professional development.
  • Equal employment opportunities for employees and applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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