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Enterprise Customer Success Manager

4 months ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Verifiable

Verifiable

Verifiable offers cutting-edge medical credentialing and provider network software, automating primary source verifications to streamline healthcare operations.

Internet Software & Services
51-250
$74M raised
View All Jobs 5

Description

  • Partner with Sales and Implementation to ensure smooth onboarding, ongoing training, and adoption of contracted functionality.
  • Build deep, executive-level relationships and act as a trusted advisor to drive customer success, engagement, and strategic alignment.
  • Develop and maintain Verifiable product and technical expertise, including understanding technical architecture and APIs for integrations.
  • Conduct regular touchpoints and quarterly business reviews (QBRs) to monitor account health, retention, and alignment with customer goals.
  • Identify upsell and expansion opportunities by aligning customer objectives with product features and services.
  • Lead commercial negotiations with customers and coordinate with internal Legal and Finance to close deals or restructure contracts.
  • Gather and synthesize customer feedback to inform product development and prioritize roadmap enhancements.
  • Support custom reporting needs and build or optimize Salesforce workflows and advanced reports for complex use cases.
  • Maintain CRM hygiene and documentation, optimize Salesforce instances, and ensure data integrity across accounts.
  • Proactively resolve and escalate issues to reduce churn and contribute to team-wide initiatives to improve Customer Success efficiency.

Requirements

  • 5+ years of Senior Customer Success experience in B2B SaaS (healthcare and Salesforce experience preferred).
  • Experience managing a book of business greater than $3M ARR, including building pipeline and closing deals.
  • Proven ability to build executive relationships and communicate, present, and solve problems effectively for senior stakeholders.
  • Experience navigating complex, matrixed client relationships and driving retention.
  • Familiarity with Salesforce CRM and customer success tools, including building or troubleshooting Salesforce Process Builder/Flow automations and reports.
  • Ability to translate technical concepts into clear business value for non-technical stakeholders.
  • Comfort working in a fast-moving, ambiguous, high-ownership startup environment and collaborating cross-functionally.

Benefits

  • Health, vision, and dental insurance plans.
  • Unlimited PTO.
  • New Apple equipment provided.
  • Startup equity as part of the compensation package.
  • Fully distributed, remote-first work environment (U.S. and international).

Interested in this position?

Apply directly on the company website

Apply Now

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