Customer Value Architect

11 minutes ago
Full-time
Junior
Customer and Technical Support
Mixpanel

Mixpanel

Mixpanel provides a comprehensive analytics platform that enables businesses to track and analyze user interactions with web and mobile applications, facilitating targeted communication and insights to enhance user engagement and retention.

Internet Software & Services
251-1K
Founded 2009
$277M raised

Description

  • Own value plans for assigned accounts, linking customer business problems to measurable outcomes.
  • Build relationships with business and technical stakeholders and align Mixpanel capabilities with customer priorities.
  • Discover customer pain points and update adoption plans accordingly.
  • Partner with Account Executives on expansion and renewal counterparts on renewal execution.
  • Lead enablement sessions on dashboard design, funnel analysis, retention modeling, and Mixpanel best practices.
  • Monitor usage and account health signals, and support business reviews that identify opportunities and risks.
  • Identify underused features and contracted capabilities and recommend ways customers can adopt them.
  • Triage product questions and issues, resolving or routing them to the appropriate internal teams.
  • Develop an understanding of customers’ AI maturity and help them use Mixpanel AI with their product data.
  • Coordinate escalations with GTM, Product, and Engineering teams and share customer insights internally.

Requirements

  • 2–4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
  • Demonstrated ability to build relationships with business and technical stakeholders.
  • Ability to translate technical concepts, including data models and product metrics, for non-technical audiences.
  • Experience connecting product usage to customer outcomes and ROI.
  • Experience supporting adoption plans aligned with broader customer goals.
  • Hands-on experience with AI or agentic tools, such as MCP-based workflows or LLM copilots.
  • Collaborative approach to working across account teams and internal partners.
  • Strong judgment for prioritizing accounts and actions.
  • Background in product analytics, growth, or data-driven product development preferred.
  • Experience with technical advisory, professional services, analytics instrumentation, event tracking, or data tooling preferred.

Benefits

  • Comprehensive medical, vision, and dental coverage.
  • Mental wellness benefit.
  • Generous vacation policy and additional company holidays.
  • Enhanced parental leave.
  • Volunteer time off.
  • U.S. pre-tax benefits, including 401(k), wellness benefits, and a holiday break.
  • Remote work opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - Mid Market

Karbon 51-250 Diversified Financial Services

Karbon is hiring a Customer Success Manager in its global AI-powered practice management software business to manage a portfolio of accounting-firm clients, increase product value and adoption, and drive retention and growth.

11 minutes ago

Client Success Coordinator

TechnologyAdvice 251-1K Media

TechnologyAdvice is hiring a Philippines-based, remote Client Success Coordinator to manage client accounts, deliver B2B demand-generation programs, and drive measurable client outcomes through cross-functional collaboration.

Agile Salesforce
26 minutes ago

Remote Opportunity - Take Back Control of Your Time

Client service leadership role with Global Elite Empire Consultants, a third-party recruiter, focused on leading teams and delivering exceptional customer service in a flexible, work-from-home environment.

56 minutes ago

Customer Success Manager - UKI

HubSpot 5K-10K Media

HubSpot is hiring a Customer Success Manager in the UK to advise a portfolio of customers, drive adoption of its AI-powered customer platform, and help businesses achieve their growth goals.

Digital Marketing HubSpot
56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers