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Senior Customer Support Engineer

3 weeks, 2 days ago
United Kingdom, Germany
Senior
Technical Support Engineer
Customer and Technical Support
LLM Next.js React Vercel
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Vercel

Vercel

Vercel: The platform for frontend developers, enabling instant idea-to-application with Next.js and global infrastructure.

IT Services
251-1K
Founded 2015
$313M raised
View All Jobs 3

Description

  • Solve technically complex customer cases for Vercel users.
  • Troubleshoot issues with Engineering and drive fixes and mitigations.
  • Partner with Product, Solutions, and Customer Success on internal and external guidance.
  • Develop and improve internal tools and scripts to increase team efficiency.
  • Own the v0 product area as a domain specialist on the team.
  • Improve documentation and create runbooks, guides, and internal processes.
  • Assist Customer Success Managers with enterprise requests and escalations.
  • Participate in an occasional weekend or holiday on-call rotation.

Requirements

  • Hands-on experience using Vercel and v0.
  • Modern development and architecture experience in AI or web, such as building LLM-powered apps, web services, or production web applications.
  • Prior technical customer support experience troubleshooting cases and writing clear solutions.
  • Ability to engineer root-cause fixes for recurring problems.
  • Strong written and verbal communication skills.
  • Comfort working with a fully remote, globally distributed team.
  • Willingness to participate in a weekend/holiday on-call rotation.
  • Leadership by example and experience mentoring other team members.
  • Frontend development experience with React or Next.js (preferred).
  • Technical writing experience for public docs or developer education (preferred).
  • Experience automating workflows with agentic services (preferred).

Benefits

  • Flexible work model: in-office anchor days in SF, NY, London, or Berlin if local, or fully remote if farther away.
  • Global team coverage with scheduled weekend/holiday on-call rotation.
  • Opportunity to work on a platform used by companies like OpenAI, PayPal, Ramp, and Supreme.
  • Access to work on products shaping the next generation of agent-driven software.

Interested in this position?

Apply directly on the company website

Apply Now

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