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Fundraising Implementation Specialist - Keela, Raisely

6 hours, 26 minutes ago
United States, Canada
Full-time
Junior
Implementation Engineer
Project and Program Management
CRM Salesforce
Apply Now
Velora

Velora

We believe nonprofits deserve tools that work for them, not against them. That's why Aplos, Keela, and Raisely have come together as Velora: a new brand and integrated suite that unites fundraising, donor management, and accounting into one seamless experience. Our goal is simple. Give nonprofits clarity, confidence, and time back for what matters most: their mission.

information technology & services
51-200
Founded 2025
View All Jobs 3

Description

  • Manage and implement new customers and their data across Keela and Raisely while working with 40+ customers simultaneously.
  • Lead end-to-end fundraising implementations, including donation form setup, campaign configuration, and peer-to-peer or event fundraising setup.
  • Support payment processor setup and troubleshooting as applicable.
  • Set up integrations and workflow processes within supported tools.
  • Migrate, validate, and improve customer contact, donation, campaign, and custom field data.
  • Provide consultative configuration, training, and follow-up by translating customer goals into practical system setups.
  • Build trusted customer relationships and help clients adopt best practices in fundraising operations, online giving, and donor stewardship.
  • Partner with Customer Success, Sales, Services, and Product to coordinate handoffs, improve the customer experience, and share product feedback.
  • Manage expectations and deliver projects on time and within scope while providing strong communication and leadership.
  • Develop deep product knowledge of Keela and Raisely and stay current on new features and fundraising best practices.

Requirements

  • 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
  • Experience supporting or implementing fundraising tools such as donation forms, campaigns, and CRMs is strongly preferred.
  • Proficiency in Excel with strong data manipulation and analysis skills for accurate imports, exports, and reporting.
  • Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
  • Tech-savvy and comfortable learning and managing multiple software tools at once.
  • Highly organized, self-motivated, and able to work independently to meet deadlines.
  • Experience providing technical and customer support through email and phone calls, with strong troubleshooting skills.
  • Familiarity with Google Suite, Slack, and Salesforce is a bonus.
  • Excellent written and verbal communication skills.
  • Friendly, approachable, collaborative, and proactive in learning fundraising trends and platform best practices.

Benefits

  • Salary range of $58,000-$65,000 USD for US candidates or $65,000-$75,000 CAD for Canadian candidates.
  • Remote-first work environment with the flexibility to live and work wherever you are happiest.
  • Paid time off, including 4 weeks of paid leave in Canada or discretionary/open PTO in the US, plus 11 public holidays and an extra 2-week end-of-year shutdown.
  • Generous paid sick leave.
  • Robust medical, dental, vision, disability, and life insurance coverage.
  • 4% retirement match.
  • Training support, including funding for conferences or course tickets.
  • Equal employment opportunity and an inclusive, diversity-focused workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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