Implementation Specialist

1 month, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977

Description

  • Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
  • Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
  • Define and manage implementation plans to deliver projects on time, within scope, and to client satisfaction.
  • Facilitate client meetings and training sessions, translating complex technical concepts for diverse audiences.
  • Identify and resolve technical issues proactively in collaboration with product and support teams.
  • Mentor and guide junior Implementation Specialists on delivery practices and client engagement.
  • Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
  • Support pre-sales activities, including solution demonstrations, project scoping, and proposal development.
  • Perform other related duties as assigned to support team and organizational priorities.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
  • 3-5+ years of experience in software implementation or a related technical client-facing role.
  • Deep understanding of the software implementation lifecycle, project delivery, and system configuration practices.
  • Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
  • Strong facilitation, communication, and stakeholder engagement skills.
  • Experience using project management software and maintaining implementation documentation.
  • Background in public safety, government technology, or enterprise SaaS environments preferred.
  • PMP, CAPM, or equivalent project management certification is an asset.
  • Ability to travel to client sites as required by project needs.
  • Must be legally authorized to work in Canada and able to obtain and maintain a Government of Canada Reliability security clearance; additional customer security verification requirements may apply.

Benefits

  • Competitive compensation aligned with skills, experience, education, and market data.
  • Comprehensive benefits offering.
  • Eligibility for variable compensation, such as incentive plans or discretionary performance bonuses, for some roles.
  • Flexible accommodations available upon request throughout the recruitment process.
  • Equal opportunity, equity-focused, and barrier-free workplace commitments.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Integrations Engineer

TrueML 51-250 Internet Software & Services

TrueAccord is hiring an Integrations Engineer to build custom client onboarding solutions that improve debt-resolution workflows and support operations after go-live.

Go Java Python SQL
1 hour, 12 minutes ago

Onboarding Analyst, Customer Success

Doxel 51-250 Construction & Engineering

Doxel is hiring a remote East Coast Implementation Coordinator to manage customer onboarding work for its AI-powered construction platform, keeping implementations on track across internal teams and customer accounts.

CRM
1 hour, 27 minutes ago

Practice Transformation Specialist, CPI Flex

Aledade 1K-5K Health Care Providers & Services

Aledade is hiring a remote Practice Transformation Specialist to support independent primary care practices across the U.S. in onboarding, training, and practice transformation work that helps them succeed in value-based care.

1 hour, 42 minutes ago

Senior Integration Engineer (US)

Innovaccer 1K-5K IT Services

Innovaccer is hiring a Senior Integration Engineer to manage clinical data interoperability and emerging AI agent connectivity across its on-premise healthcare platform.

Java OAuth Python REST API
1 day, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers