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Implementation Specialist

2 months, 2 weeks ago
Canada
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 14

Description

  • Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
  • Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
  • Define and manage implementation plans to deliver projects on time, within scope, and to client satisfaction.
  • Facilitate client meetings and training sessions, translating complex technical concepts for diverse audiences.
  • Identify and resolve technical issues proactively in collaboration with product and support teams.
  • Mentor and guide junior Implementation Specialists on delivery practices and client engagement.
  • Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
  • Support pre-sales activities, including solution demonstrations, project scoping, and proposal development.
  • Perform other related duties as assigned to support team and organizational priorities.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
  • 3-5+ years of experience in software implementation or a related technical client-facing role.
  • Deep understanding of the software implementation lifecycle, project delivery, and system configuration practices.
  • Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
  • Strong facilitation, communication, and stakeholder engagement skills.
  • Experience using project management software and maintaining implementation documentation.
  • Background in public safety, government technology, or enterprise SaaS environments preferred.
  • PMP, CAPM, or equivalent project management certification is an asset.
  • Ability to travel to client sites as required by project needs.
  • Must be legally authorized to work in Canada and able to obtain and maintain a Government of Canada Reliability security clearance; additional customer security verification requirements may apply.

Benefits

  • Competitive compensation aligned with skills, experience, education, and market data.
  • Comprehensive benefits offering.
  • Eligibility for variable compensation, such as incentive plans or discretionary performance bonuses, for some roles.
  • Flexible accommodations available upon request throughout the recruitment process.
  • Equal opportunity, equity-focused, and barrier-free workplace commitments.

Interested in this position?

Apply directly on the company website

Apply Now

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