Virtualization Backup Engineer (Italian Speaker)

1 hour, 17 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Perform troubleshooting and log file analysis to identify and resolve technical issues.
  • Act as a technical point of contact for customers and fellow IT professionals.
  • Own customer support cases from initial intake through resolution.
  • Investigate issues across Veeam and third-party components such as Microsoft and VMware.
  • Determine whether issues are known defects, misconfigurations, or other root causes.
  • Correct break/fix issues and explain the process and system interactions to customers.
  • Document customer interactions accurately and within SLA in the CRM tool.

Requirements

  • Fluent Italian and English, including reading, writing, and speaking.
  • Advanced user or administrative-level experience with Windows Server 2016, 2019, 2022, and 2025, as well as Windows 10 and 11.
  • Practical knowledge of TCP/IP, firewall configuration, and networking troubleshooting.
  • Experience with NAT, ports, DHCP, and DNS.
  • Preferred knowledge of UNIX and/or Linux.
  • Preferred experience with VMware ESX(i) and Microsoft Hyper-V.
  • Preferred experience with Microsoft Exchange Server administration.
  • Preferred knowledge of database engines such as SQL and Oracle.
  • Ability to quickly learn, understand, and explain technical information.
  • Ability and desire to take ownership of client issues through resolution.
  • Excellent time management skills.
  • Ability to work in a fast-paced environment.
  • Must be permanently located in Romania.

Benefits

  • 21 annual vacation days, with additional days based on tenure, plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support.
  • Monthly lifestyle and meal benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Life insurance equal to 2× annual gross salary, plus critical illness and disability coverage.
  • Vision reimbursement.
  • Free access to the Bookster library platform.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and the Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Production Support Engineer - SQL (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst to provide frontline support for its SaaS sales performance management products, resolving customer issues and helping ensure a smooth post-sales experience for clients and partners.

CRM SQL
1 hour, 25 minutes ago

Technical Support Engineer (L2)

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Technical Support Engineer 2 in Japan to support customers using its Programmable Messaging product and serve as the technical voice for messaging-related issues.

JavaScript JIRA REST API Twilio
2 hours, 46 minutes ago

Product Support Specialist

SAP Fioneer 1K-5K Internet Software & Services

SAP Fioneer is seeking a Support Engineer to work with customers and internal teams to resolve issues, manage tickets, and improve support quality across financial services solutions.

SAP
2 hours, 57 minutes ago

Tech Business Specialist | Pix

Inter 51-250 Banks

Inter is hiring an engineering professional for its Core Pix team to work in a mission-critical financial environment focused on improving product clarity, operational resilience, and regulatory alignment.

GitLab Grafana JIRA Kafka Kubernetes Microservices New Relic PostgreSQL Postman SQL Server
3 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers