Product Support Specialist

2 hours, 16 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
SAP Fioneer

SAP Fioneer

SAP Fioneer is a global software company that provides innovative, reliable, and scalable software and platform solutions for banks, insurers, and challengers. They empower financial institutions to grow, transform, and outpace the competition by combi...

Internet Software & Services
1K-5K
Founded 2021

Description

  • Work closely with customers to resolve issues, troubleshoot problems, and guide de-escalation efforts.
  • Perform root cause analysis and define proactive measures to prevent issue recurrence.
  • Build strong relationships with stakeholders across product support, engineering, service delivery, and other divisions.
  • Manage customer tickets and related metrics, including dashboards, reports, presentations, and supporting documentation.
  • Provide resolution guidance in your area of expertise and maintain a high-quality customer experience.
  • Offer customer guidance and training as needed.
  • Support customer satisfaction and drive continuous improvements in support services.
  • Manage known error databases and identify error patterns through quality assurance activities.

Requirements

  • Strong problem-solving skills and ability to handle critical situations.
  • Experience working in the financial services environment; SAP solutions experience is a plus.
  • Knowledge of application or technical components.
  • Good communication skills in English.
  • Previous experience in support organizations and ticket management.
  • Experience managing customers and stakeholders.
  • Strong presentation skills and ability to communicate clearly to internal and external stakeholders.
  • Ability to work as a team player and build strong relationships with team members.
  • Experience in financial services applications, preferably SAP, is preferred.

Benefits

  • Flexible work environment that supports creativity and new ideas.
  • Opportunity to work with a diverse, global team.
  • Competitive compensation packages.
  • Career progression opportunities based on merit.
  • The agility and dynamism of a startup combined with the stability and expertise of an established organization.
  • Chance to work on an ambitious project shaping the financial services sector.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtualization Backup Engineer (Italian Speaker)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Virtualization Backup Engineer with Italian to provide technical support for Veeam Backup and Replication cases involving backup recovery and virtualization environments.

CRM DHCP DNS Linux Oracle SQL TCP/IP Unix Windows Server
37 minutes ago

Production Support Engineer - SQL (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst to provide frontline support for its SaaS sales performance management products, resolving customer issues and helping ensure a smooth post-sales experience for clients and partners.

CRM SQL
44 minutes ago

Technical Support Engineer (L2)

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Technical Support Engineer 2 in Japan to support customers using its Programmable Messaging product and serve as the technical voice for messaging-related issues.

JavaScript JIRA REST API Twilio
2 hours, 6 minutes ago

Tech Business Specialist | Pix

Inter 51-250 Banks

Inter is hiring an engineering professional for its Core Pix team to work in a mission-critical financial environment focused on improving product clarity, operational resilience, and regulatory alignment.

GitLab Grafana JIRA Kafka Kubernetes Microservices New Relic PostgreSQL Postman SQL Server
2 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers