Specialist Engineer, Technical Support, VCC/VSPC

1 day ago
Full-time
Senior
DevOps and Infrastructure
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Provide in-depth technical support and troubleshooting for Veeam clients via telephone, email, and web conferencing.
  • Analyze, diagnose, and deliver solutions or workarounds for issues related to virtualization software, operating systems, networks, and applications.
  • Maintain strong customer rapport through timely and effective communication.
  • Collaborate with Sales Representatives and Account Managers to support customer needs.
  • Serve as the point of contact for high-priority, highly complex issues and manage on-call responsibilities.
  • Contribute to internal documentation and help build Veeam’s knowledge base.
  • Train and mentor less experienced engineers on a regular basis.
  • Operate effectively in a fast-changing and stressful support environment.
  • Perform other duties as assigned.

Requirements

  • 3+ years of VMware or Microsoft virtualization technology experience.
  • 3+ years of Windows infrastructure experience, specifically with IIS, Exchange, SQL, and Domain Controllers.
  • Strong networking background.
  • 3-5 years of Windows and Linux server administration and troubleshooting experience.
  • 5 years of client or customer support experience at Level II or Level III, with demonstrated problem-resolution skills.
  • Exceptional verbal and written communication skills.
  • At least 1 year of experience as a Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite.
  • VCP, MSCE, or a similar certification is preferred.
  • Previous performance recognized for exceeding KPI requirements and other expectations in the prior role.

Benefits

  • 18 paid vacation days plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private medical coverage for you and up to four dependents.
  • Life, accident, and disability insurance with enhanced coverage.
  • Annual flexible wellbeing allowance for physical and mental wellness.
  • Free confidential counseling and coaching through the Employee Assistance Program, including legal and financial advice.
  • Meal, fuel, and transportation benefits based on work arrangement.
  • Daycare reimbursement and safe cab facility for eligible employees.
  • Access to learning and development resources, including LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning events.

Interested in this position?

Apply directly on the company website

Apply Now

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