Software Support Engineer

1 day ago
Full-time
Junior
Software Development
GLG

GLG

GLG is the world's largest insight network connecting decision makers with experts to provide actionable insights for smarter decisions. Their expert network offers perspectives on IT, business, Generative AI, and more, helping professionals navigate c...

Professional Services
5K-10K
Founded 1998

Description

  • Help ensure the continuous operation and reliability of GLG’s critical systems.
  • Interface with Engineering and Helpdesk teams to triage and resolve system issues.
  • Diagnose and resolve issues when identified.
  • Communicate resolutions to stakeholders and explain technical solutions to non-technical audiences.
  • Work with engineers, product managers, and users to help resolve issues and improve technology.
  • Support the software that matches companies around the world with experts who can help them make decisions on demand.

Requirements

  • A degree in computer science or a related engineering degree, or demonstrable equivalent technical proficiency.
  • Growth mindset and eagerness to learn new languages and technologies used across GLG.
  • Interest in JavaScript, TypeScript, Python, and SQL.
  • Experience using Claude, Copilot, Opencode, and other AI toolsets.
  • Strong interest in problem solving and collaboration.
  • Ability to investigate and diagnose system problems.
  • Ability to effectively communicate between audiences of differing technical skill levels.
  • Experience depth and certifications may affect compensation.
  • Eligible candidates should be able to work in the U.S. based on the listed benefits and compensation details.

Benefits

  • Comprehensive medical, dental, and vision coverage effective on the first day of employment.
  • Flexible paid time off with no pre-determined vacation limits, plus 10 company holidays.
  • 401(k) and Roth 401(k) plans with employer match, subject to annual limits and vesting.
  • Tuition reimbursement program for eligible courses, including language skills courses.
  • Paid parental leave, adoption reimbursement, and surrogacy reimbursement.
  • Free wellbeing support through Calm, Maven, and EAP, plus free long-term therapy and counseling assistance through Pathways.
  • Potential eligibility for incentive compensation.
  • Anticipated base salary range of $80,500 to $96,500 USD.

Interested in this position?

Apply directly on the company website

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