Field Clinical Specialist -South West Europe (f/m/d)

2 months, 1 week ago
Full-time
Senior
Customer and Technical Support
OrganOx

OrganOx

OrganOx is a medical equipment manufacturing company that specializes in normothermic machine perfusion devices for organ preservation. Their core technology, the OrganOx metra®, enables the functional assessment of donor organs prior to transplantatio...

Health Care Providers & Services
11-50
Founded 2008
$13M raised

Description

  • Train and support transplant teams in the use of the OrganOx metra and ensure users understand device operation modes.
  • Maintain team competency through regular in-person follow-up, training, and certification of new and existing users.
  • Provide 24/7 on-call technical and clinical support, including weekends and holidays, and resolve customer enquiries.
  • Build and maintain customer relationships with transplant teams and serve as the first point of contact for sites.
  • Develop and present adoption strategies, materials, and best-practice guidance to promote use of the metra.
  • Identify and cultivate local champions at customer sites to support adoption.
  • Track account performance, clinical progression, system usage forecasts, and consumables allocation.
  • Maintain customer records, procedure databases, and regulatory consent documentation in line with data protection requirements.
  • Support commercial efforts by identifying new users, documenting leads, and assisting with supply offers and projects.
  • Collect customer feedback and product issues, coordinate follow-up with Quality/Regulatory, and share feedback with design and engineering teams.

Requirements

  • Minimum BSc in a relevant science or health field, or significant equivalent experience.
  • At least 5 years of experience in a clinical or healthcare science environment is preferred.
  • Experience training users on medical devices.
  • Ability to assist during surgical procedures.
  • Broad knowledge of operating theatres, recovery units, and intensive care units.
  • Excellent interpersonal and presentation skills.
  • Ability to understand scientific publications in detail and build knowledge of machine perfusion, including HMP and NRP.
  • Friendly, approachable, and customer-focused work style.
  • Analytical problem-solving ability and capability to work independently.
  • Willingness to travel regularly within Europe and elsewhere as required, and to work long, unpredictable hours.
  • Experience working in a laboratory is desirable.
  • Conversant in medical terminology and familiar with human body systems and processes is desirable.
  • Computer literacy with Word, Excel, and PowerPoint is desirable.
  • Full driver’s licence is desirable.

Benefits

  • Competitive compensation.
  • Comprehensive benefits, including healthcare and retirement plans.
  • Remote position based in Germany with regular travel within Europe.
  • Support for work-life balance.
  • Ongoing professional development opportunities.
  • Equal opportunity employment and fair consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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