Field Clinical Specialist -South West Europe (f/m/d)

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
OrganOx

OrganOx

OrganOx is a medical equipment manufacturing company that specializes in normothermic machine perfusion devices for organ preservation. Their core technology, the OrganOx metra®, enables the functional assessment of donor organs prior to transplantatio...

Health Care Providers & Services
11-50
Founded 2008
$13M raised

Description

  • Train and support transplant teams in the use of the OrganOx metra and ensure users understand device operation modes.
  • Maintain team competency through regular in-person follow-up, training, and certification of new and existing users.
  • Provide 24/7 on-call technical and clinical support, including weekends and holidays, and resolve customer enquiries.
  • Build and maintain customer relationships with transplant teams and serve as the first point of contact for sites.
  • Develop and present adoption strategies, materials, and best-practice guidance to promote use of the metra.
  • Identify and cultivate local champions at customer sites to support adoption.
  • Track account performance, clinical progression, system usage forecasts, and consumables allocation.
  • Maintain customer records, procedure databases, and regulatory consent documentation in line with data protection requirements.
  • Support commercial efforts by identifying new users, documenting leads, and assisting with supply offers and projects.
  • Collect customer feedback and product issues, coordinate follow-up with Quality/Regulatory, and share feedback with design and engineering teams.

Requirements

  • Minimum BSc in a relevant science or health field, or significant equivalent experience.
  • At least 5 years of experience in a clinical or healthcare science environment is preferred.
  • Experience training users on medical devices.
  • Ability to assist during surgical procedures.
  • Broad knowledge of operating theatres, recovery units, and intensive care units.
  • Excellent interpersonal and presentation skills.
  • Ability to understand scientific publications in detail and build knowledge of machine perfusion, including HMP and NRP.
  • Friendly, approachable, and customer-focused work style.
  • Analytical problem-solving ability and capability to work independently.
  • Willingness to travel regularly within Europe and elsewhere as required, and to work long, unpredictable hours.
  • Experience working in a laboratory is desirable.
  • Conversant in medical terminology and familiar with human body systems and processes is desirable.
  • Computer literacy with Word, Excel, and PowerPoint is desirable.
  • Full driver’s licence is desirable.

Benefits

  • Competitive compensation.
  • Comprehensive benefits, including healthcare and retirement plans.
  • Remote position based in Germany with regular travel within Europe.
  • Support for work-life balance.
  • Ongoing professional development opportunities.
  • Equal opportunity employment and fair consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Support Engineer

Vercel 251-1K IT Services

Vercel is hiring a Customer Support Engineer to resolve complex customer issues, improve internal tooling, and help customers get the most out of the platform and v0.

LLM Next.js React Vercel
42 minutes ago

Service Technician, Costa Mesa

Lucid Motors 1K-5K Automotive

Lucid Motors is hiring a Service Technician to diagnose, maintain, and repair electric vehicles in a fast-paced service environment.

42 minutes ago

Service Technician , 2nd Shift

Lucid Motors 1K-5K Automotive

Lucid Motors is hiring a Service Technician to diagnose, maintain, and repair electric vehicles at its service locations and mobile support operations.

57 minutes ago

Applications Engineer, Autonomy (open level) - Remote

Bitly 51-250 Internet Software & Services

Shield AI is hiring a Senior-level Applications Engineer to deploy its Hivemind autonomy software with customers in real-world, travel-heavy environments.

C C++ Python Rust
1 hour, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers