Senior Technical Account Manager - Eastern Province

3 days, 4 hours ago
Full-time
Senior
Project and Program Management
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Provide proactive support and management during Veeam implementations and after deployment.
  • Lead planning, architecture, coordination, and management of post-sales technical engagements.
  • Support delivery and consulting services to meet solution design and deliverable requirements.
  • Provide project guidance, including plans, schedules, communication plans, resource plans, and status updates.
  • Assist with solution assessment, design, implementation estimation, and post-installation issue resolution.
  • Create white papers, solution guides, best practices, and custom documentation.
  • Deliver onsite knowledge transfer on Veeam software solutions.
  • Document configurations and completed technical activities.
  • Analyze customer environments and recommend optimal Veeam configurations.
  • Coordinate communication between the client and Veeam support.
  • Identify additional customer needs that can be addressed with Veeam solutions.
  • Provide input to improve internal processes and documentation.

Requirements

  • Minimum 5 years of experience in the IT industry.
  • Bachelor’s degree in technology required, with a combination of education and experience considered.
  • VMware VCP, Microsoft MCSE, or equivalent experience.
  • Prince2, ITIL, PMP, or equivalent experience.
  • Hands-on experience with Veeam core products.
  • Proven consulting and project management experience.
  • Excellent communication, interpersonal, relationship-building, and presentation skills.
  • Significant experience with virtualization technologies such as VMware and Hyper-V.
  • Experience with disruptive storage systems and technologies such as Nimble, Nexsan, Actifio, and Veeam.
  • Hands-on experience with networking protocols and equipment, including Fibre Channel, Ethernet, and cloud services.
  • Experience with traditional storage and backup architectures such as EMC, NetApp, IBM, HP/3PAR, Hitachi, and Dell.
  • Hands-on experience with enterprise applications such as Exchange, SQL, and Oracle.
  • Experience with data management, data protection, and data analytics.
  • Experience with Kubernetes platforms.
  • Extensive experience with data center, business continuity, and operating systems.
  • Experience successfully managing multiple simultaneous projects and accounts.
  • Working knowledge of cloud technologies, capabilities, and protocols.
  • Working knowledge of security technologies and concepts.
  • Permanent location in Saudi Arabia is required; applications from outside Saudi Arabia may be declined.

Interested in this position?

Apply directly on the company website

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