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Manager, Software Technical Account Managers

11 hours, 32 minutes ago
United States
Full-time
Lead
Program Manager
Project and Program Management
SQL Server
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Lead, coach, and develop a team of Technical Account Managers across embedded, regional, and traveling delivery models.
  • Set performance expectations for execution quality, customer engagement, onsite presence, and accountability.
  • Drive talent development, performance management, and succession planning across the team.
  • Own portfolio-level delivery for assigned agencies, including hardware deployments, software implementations, and integrated workflows.
  • Oversee end-to-end delivery planning, risk management, cross-functional coordination, and lifecycle support.
  • Ensure dependencies are managed across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows.
  • Establish and enforce standards, playbooks, and best practices for TAM delivery across all engagement models.
  • Serve as the escalation point for agency command staff, IT leadership, and internal Axon stakeholders.
  • Partner with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future strategy.
  • Own portfolio performance metrics, including deployment timelines, issue resolution SLAs, adoption, utilization, CSAT, NPS, and program health.
  • Identify delivery risks and drive corrective action and continuous improvement across the portfolio.

Requirements

  • Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience.
  • 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments.
  • 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles.
  • Experience scaling execution through teams operating across multiple delivery models.
  • Strong executive presence with experience engaging command-level or senior customer stakeholders in mission-critical contexts.
  • Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations.
  • Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
  • Data-driven leadership experience managing performance through KPIs, dashboards, and structured operational reviews.
  • Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability.
  • Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS is preferred.
  • Experience building views, writing and optimizing queries, and creating reports in SQL Server is preferred.
  • Experience supporting law enforcement software systems such as Computer Aided Dispatch (CAD) and Records Management Systems (RMS) is preferred.
  • Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information.

Benefits

  • Competitive salary and 401k with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.
  • Snacks in the office.

Interested in this position?

Apply directly on the company website

Apply Now

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