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Senior Manager, Center of Expertise

7 hours, 43 minutes ago
United States
Full-time
Lead
Operations Manager
Customer and Technical Support
AWS Azure GCP HIPAA Kubernetes Machine Learning Pulumi Serverless Terraform
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 149

Description

  • Lead and develop a team of 6–10 Domain Engineering Specialists through coaching, career development, and performance management.
  • Define and execute the team’s technical enablement roadmap focused on AI/ML, cloud-native architectures, and cyber resilience.
  • Own the team’s involvement in complex customer onboardings, including migrations, hybrid and multi-cloud transformations, and enterprise resilience deployments.
  • Coach specialists in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup.
  • Build and scale technical content resources such as playbooks, reference architectures, self-service assessment tools, and evergreen enablement content.
  • Design and run customer engagement programs including webinars, roundtables, workshops, executive briefings, and community forums.
  • Serve as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders.
  • Drive process improvements and scalable playbooks to increase impact without linearly increasing headcount.
  • Use operational data and telemetry to identify coaching opportunities, capacity gaps, and risk patterns.
  • Influence product and engineering roadmaps by translating field insights into structured feedback.
  • Build cross-functional relationships with Sales, Product, Engineering, and Customer Success to coordinate customer outcomes.
  • Act as an executive-level escalation point for complex technical and strategic customer situations.

Requirements

  • 8+ years of experience in technical customer success, solutions engineering, or a related customer-facing technical role.
  • 4+ years of people management experience leading and scaling high-performing technical teams.
  • Deep expertise in data protection and cyber resilience, including ransomware recovery, immutability, air-gapped backup, and enterprise-scale recovery objectives.
  • Hands-on familiarity with AI and machine learning concepts, including AI workloads, data pipelines, model training environments, vector databases, and LLMOps.
  • Strong working knowledge of AWS, Azure, and GCP, plus Kubernetes, containers, serverless, and IaC tools such as Terraform or Pulumi.
  • Fluency in hybrid cloud architectures, software-defined storage, disaster recovery as code, and observability stacks.
  • Ability to engage in security framework discussions, including Zero Trust, NIST CSF, CIS Controls, SOC 2, GDPR, HIPAA, and FedRAMP.
  • Experience leading complex, large-scale customer onboardings with multiple stakeholders and integrated environments.
  • Proven ability to build scalable technical content programs such as resource hubs, reference architectures, webinars, and workshops.
  • Strong executive communication skills for translating technical risk into business-impact narratives.
  • Experience using data and telemetry to drive coaching and performance improvements.
  • Experience working in enterprise SaaS, cloud infrastructure, or data management is preferred.
  • Ability to operate effectively in ambiguous, fast-moving, high-growth environments.

Benefits

  • Unlimited paid time off, 12 paid holidays, and 4 global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on the first day.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven.
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Opportunities for learning and growth through LinkedIn Learning, O’Reilly, mentoring, workshops, and the annual Global Day of Learning.
  • Competitive compensation with base pay plus a performance-based bonus, with salary ranges varying by U.S. geographic zone.

Interested in this position?

Apply directly on the company website

Apply Now

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