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Renewals Advocacy Manager

2 weeks, 4 days ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 59

Description

  • Own executive engagement for Renewals, including strategic customer meetings, Executive Business Reviews, executive sponsor engagements, and renewal strategy discussions.
  • Drive accountability and follow-through by capturing customer commitments, executive decisions, risks, and action items.
  • Coordinate executive engagement plans for strategic enterprise accounts and monitor progress against agreed objectives.
  • Prepare executive customer briefings, business reviews, presentations, and leadership communications.
  • Own the Renewals Voice of the Customer by collecting, analyzing, and communicating customer feedback and executive input.
  • Translate customer feedback into measurable action with Product, Support, Customer Success, Sales, and Renewals leadership.
  • Track customer advocacy initiatives and maintain executive-level visibility into customer sentiment and strategic priorities.
  • Drive strategic initiatives that improve customer retention, customer experience, and operational excellence across the Renewals motion.

Requirements

  • 8–12 years of experience in enterprise SaaS or software.
  • Experience partnering with executive leadership at the VP level and above.
  • Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context.
  • Exceptional executive communication, presentation, and relationship management skills.
  • Strong commercial acumen and understanding of enterprise software business models and customer retention strategies.
  • Highly analytical and data-driven, with experience using customer insights, NPS, and business metrics to influence decisions.
  • Ability to independently drive initiatives, manage competing priorities, and deliver results in a fast-paced environment.
  • Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics.
  • Track record of driving cross-functional alignment across Sales, Product, Marketing, and Finance.

Benefits

  • Unlimited paid time off, 12 paid holidays, 4 global VeeaMe Days for self-care, and 24 paid volunteer hours annually.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on day one.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven.
  • Legal services, identity protection, and supplemental health insurance options.
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.
  • Total target compensation ranging from $127,200 to $325,600 USD depending on geographic zone, experience, and other factors.

Interested in this position?

Apply directly on the company website

Apply Now

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