Order Processing Specialist with English

2 hours, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Process customer purchase orders received from distributors and Alliance partners.
  • Maintain and update CRM records in Salesforce.com and Vpower.
  • Validate order information against current rules, policies, pricing, and part numbers.
  • Audit purchase orders, change requests, and customer return requests for policy compliance.
  • Generate licensing keys and distribute them to customers to confirm order fulfillment.
  • Build licensing contracts and support renewal opportunities within the CRM.
  • Communicate issue status clearly to partners and provide needed instructions and guidelines.
  • Collaborate with sales, renewals, deal desk, helpdesk, backend, and web teams on shared issues or projects.
  • Perform month-end closing procedures and help meet department metrics while maintaining quality.
  • Support order processing improvement initiatives and handle queries related to bookings, revenue splits, and revenue recognition.

Requirements

  • Advanced English proficiency.
  • Experience in order processing, accounting, customer support, or similar services.
  • Strong verbal and written communication skills.
  • Proficiency with MS Office automation tools such as Excel and Outlook.
  • Strong attention to detail and ability to multitask.
  • Ability to work in an environment with frequent change and demanding situations.
  • Working knowledge of products, order fulfillment policies and procedures, contractual agreements, and basic accounting processes.
  • Readiness for regular skill and knowledge reevaluations on supported products, with defined score expectations.

Benefits

  • 21 annual vacation days, plus additional days based on tenure and 4 global VeeaMe self-care days.
  • Private health, dental, and vision insurance for employees and dependents.
  • Mental health support with up to 12 free therapy sessions.
  • Private hospital coverage for planned and emergency care.
  • Monthly meal and lifestyle benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Life, critical illness, and disability insurance.
  • One paid volunteer day per year through Veeam Cares.
  • Professional training and education, including courses, workshops, internal meetups, LinkedIn Learning, Athena, O’Reilly access, and MentorLab mentoring.

Interested in this position?

Apply directly on the company website

Apply Now

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