Lead Domain Engineering Specialist

2 hours, 17 minutes ago
Full-time
Lead
Data Science and Analytics
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Lead onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity.
  • Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed.
  • Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary.
  • Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences.
  • Align Veeam solutions to customer business objectives and use cases to maximize value realization.
  • Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth.
  • Develop and maintain internal documentation and contribute to continuous process improvement.
  • Act as a trusted technical partner and customer advocate throughout the post-sales experience.

Requirements

  • 10+ years of experience in technical success, customer success, or a related post-sales discipline.
  • Strong expertise in Microsoft 365 environments, cloud platforms, and hyperscale technologies.
  • Demonstrated ability to analyze customer success metrics, usage trends, and growth indicators.
  • Excellent communication skills with a customer-focused, empathetic approach to problem-solving.
  • Experience collaborating with cross-functional and global teams.
  • Adaptability in a fast-paced, evolving role and environment.
  • General knowledge of supporting infrastructure such as servers, storage, and networking.
  • Experience using ServiceNow and Salesforce in a customer-facing environment (bonus skill).
  • Bilingual fluency in English and Spanish (bonus skill).
  • Prior experience supporting SaaS products and enterprise customers globally (bonus skill).
  • Comfort working remotely, with up to 20% travel.

Benefits

  • Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on your first day.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven.
  • AirVet 24/7 virtual veterinary care at no cost.
  • Legal services, identity protection, and supplemental health insurance options.
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and the annual Global Day of Learning.
  • Competitive total target compensation with a performance-based bonus; U.S. ranges provided by geographic zone.

Interested in this position?

Apply directly on the company website

Apply Now

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