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Customer Success Engineer (with French or German)

6 hours, 37 minutes ago
Czech Republic
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 142

Description

  • Configure customer accounts, customize backup policies and storage, and lead customer onboarding.
  • Orient stakeholders to the platform, admin portals, and support channels.
  • Identify migration opportunities and align product adoption with customer business outcomes.
  • Conduct assessments, build protection plans, and recommend architectures across the Veeam Data Platform.
  • Run recovery simulations and deliver quarterly resilience reporting using the Veeam Data Resilience Maturity Model (DRMM).
  • Monitor customer signals to identify churn risk early and define mitigation plans.
  • Build business cases, define total cost of ownership, and support expansion and renewal strategy.
  • Engage CISO and CIO stakeholders with clear risk, status, and opportunity updates.
  • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
  • Own the technical success plan and adoption roadmap in partnership with Sales and Customer Success leadership.

Requirements

  • 5+ years of experience in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales SE, or Technical Account Manager.
  • This is a mid-level role.
  • Advanced English proficiency plus fluent French or German.
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery and resilience best practices.
  • Strong experience designing and executing protection plans, migrations, and recovery simulations.
  • Familiarity with Veeam platform capabilities is a plus.
  • VMCE certification is required, and may be completed post-hire within an agreed timeframe.
  • Preferred certifications include AWS Solutions Architect Associate or Professional, and Microsoft Azure Administrator or Solutions Architect Expert.
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement skills with CISO/CIO audiences and strong communication, collaboration, and stakeholder management abilities.
  • Remote work is only possible for employees located in Czechia.

Benefits

  • 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 global VeeaMe self-care days.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Premium private medical insurance for employees and dependents.
  • Daily meal vouchers for restaurants and groceries worth 180 CZK per working day.
  • Flexible cafeteria platform with a wide range of lifestyle benefit options.
  • Multisport Card for gym and wellness, with family add-on options.
  • Annual public transport reimbursement up to a set limit.
  • Corporate mobile plan with optional family tariff.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events.

Interested in this position?

Apply directly on the company website

Apply Now

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