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Director of Customer Success

1 month, 2 weeks ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
Apply Now
Vatica Health

Vatica Health

Vatica Health provides an innovative risk adjustment and quality of care coding solution that combines expert clinical teams with advanced technology to enhance diagnosis accuracy, improve financial performance for health plans and providers, and promo...

Internet Software & Services
251-1K
Founded 2011
View All Jobs 4

Description

  • Own executive-level relationships for a portfolio of large, complex, strategic clients and serve as the primary point of accountability for partnership health, value realization, and growth.
  • Act as a trusted advisor to senior client leaders by understanding client strategy, regulatory pressures, financial goals, and operational constraints.
  • Lead and facilitate joint client–Vatica executive governance forums to align on strategy, priorities, performance, and escalations.
  • Proactively identify client risks, opportunities, and emerging needs, and drive resolution before issues escalate.
  • Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance tied to contractual commitments and success metrics.
  • Oversee the development and delivery of executive business reviews that communicate value, performance trends, ROI, and future opportunity.
  • Identify, shape, and close expansion opportunities, including cross-sell and upsell of Vatica + Cozeva capabilities, in partnership with Sales and Product.
  • Serve as the voice of the client internally to influence product roadmap, service design, and operational priorities.
  • Lead, mentor, and develop the client success team to build capability for managing complex healthcare accounts.
  • Provide executive oversight for onboarding, implementation, and ongoing delivery of complex, multi-year client programs.
  • Track client performance metrics, adoption, financial impact, and risk indicators, and translate data into actionable recommendations.

Requirements

  • 10+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, with significant time in client-facing leadership roles.
  • 3-5 years of experience leading cross-functional, matrixed teams and developing high-performing talent.
  • Demonstrated success managing large, complex healthcare client relationships, preferably with Health Plans, IPAs, MSOs, ACOs, or large provider networks.
  • Deep knowledge of value-based care, including risk adjustment programs such as CMS-HCC and HHS-ACA.
  • Deep knowledge of quality programs such as HEDIS, Stars, and MSSP/ACO.
  • Proven ability to operate effectively at the executive and C-suite level and influence strategy across complex stakeholder environments.
  • Exceptional analytical, communication, and executive presentation skills, including advanced PowerPoint storytelling.
  • Experience with regulatory submission processes, payer requirements, and operational workflows is important.
  • Experience working in highly matrixed environments across Product, Engineering, Clinical, Operations, Sales, and external partners is preferred.

Benefits

  • Competitive salary based on experience, skills, and location, with a projected range of $130,000 to $150,000 annualized USD.
  • Discretionary bonus potential.
  • 401(k) plans.
  • Comprehensive medical, dental, and vision insurance.
  • Tax-free Dependent Care Account.
  • Life insurance plus short-term and long-term disability coverage.
  • Excellent PTO policy.
  • Strong work-life balance and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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