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Alignment Engineer (Remote)

1 hour, 31 minutes ago
Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
macOS
Apply Now
Intelligent Technical Solutions

Intelligent Technical Solutions

Intelligent Technical Solutions: Your trusted partner for managed IT services, cybersecurity, and business technology management, empowering growth and success for small and medium-sized businesses.

Internet Software & Services
251-1K
Founded 2003
View All Jobs 4

Description

  • Perform remote standards and alignment reviews for client environments.
  • Maintain, update, and phase out client standards templates as technology or environments change.
  • Develop and maintain technical knowledge of assigned client environments.
  • Check, update, and verify the accuracy of client information and documentation.
  • Identify client technical risks and collaborate with internal teams to address them.
  • Proactively maintain and improve client infrastructure remotely.
  • Review project results for completeness, documentation quality, and execution quality.
  • Maintain strong client relationships and liaise with clients, consultants, and contractors as needed.
  • Assist in training, mentoring, and development of staff.
  • Implement, participate in, and promote company policies and procedures.

Requirements

  • 3+ years of experience in IT administration and/or technical support, or equivalent.
  • Knowledge of IT and telecommunications infrastructure, hardware, and software applications.
  • Experience with network and workstation operating systems, including Microsoft Windows.
  • Experience with web and internet technologies.
  • Tertiary qualifications in Computer Science, Information Technology, or equivalent.
  • Strong written and verbal English communication skills.
  • Ability to work full time, 40 hours per week, from 8:00 AM to 5:00 PM PST, Monday to Friday.
  • Ability to pass online behavior and cognitive assessments.
  • Preferred certifications include at least two of: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3cx Basic Certified Engineer.
  • Home office setup with Windows 11, Intel i5/i7 (8th gen or newer), AMD Ryzen 5/7 (2000 series or newer), or macOS 12+; 8GB RAM minimum; stable 5 Mbps+ internet; noise-canceling headset; smartphone for Microsoft Authenticator; HD webcam; second monitor; and UPS if using a desktop.
  • Able to provide NBI Clearance for PH applicants.
  • Strong cultural fit with ITS values.

Benefits

  • Pay starts at $8.44/hour, based on experience and location.
  • Comprehensive health plans / HMO for employee and dependents.
  • Life insurance.
  • Flexible benefit reimbursement for dental, vision, mental health, wellness, and government contributions.
  • Paid time off starting at 15 days per year.
  • Maternity and paternity leave.
  • Paid US holidays.
  • Night shift bonus.
  • Company-paid training and certification.
  • Health and wellness program.

Interested in this position?

Apply directly on the company website

Apply Now

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