Client Success Manager

1 month, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Varsity Technologies

Varsity Technologies

Varsity Technologies is a trusted Managed IT Service Provider (MSP) specializing in serving nonprofits and mission-driven organizations in California and beyond. With over 25 years of experience, we offer strategic IT services to enhance social impact,...

Internet Software & Services
11-50
Founded 1997

Description

  • Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors to maximize retention and satisfaction.
  • Lead budget planning and IT operations meetings to align technology initiatives with client business goals and review progress and opportunities.
  • Act as a trusted advisor by understanding client strategies and challenges and mapping them to Varsity’s service offerings.
  • Prepare proposals, quotes, and lead subscription renewal and contract discussions.
  • Identify and manage client requests for new projects, products, trainings, application development, and services.
  • Coordinate internally and with external partners to ensure successful project delivery and execution of technology roadmaps.
  • Supervise vendor relationships and vendor management activities.
  • Lead client onboarding and post-onboarding activities, including end-user training and handoffs.
  • Conduct recurring success calls to review goals, metrics, and service performance, and monitor client compliance with Varsity standards.
  • Drive account growth through upselling and cross-selling aligned with client needs, and track/report on client satisfaction, retention, and portfolio growth.

Requirements

  • Bachelor’s degree preferred or equivalent experience.
  • Minimum of 4 years working experience.
  • Proven experience in client success, account management, or consulting within Managed Services or IT.
  • Demonstrated business acumen and ability to translate technical risk into business impact.
  • Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services (highly desired).
  • Excellent communication, negotiation, and presentation skills, including experience with C-level executives.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

Interested in this position?

Apply directly on the company website

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