Technical Solutions Consultant - SQL (Remote - Mexico Only)

2 days, 18 hours ago
Full-time
Junior
Customer and Technical Support
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Coach users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess potential impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support metric summaries.
  • Analyze solution usage and data patterns to identify potential issues and optimization opportunities.
  • Implement proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support optimization efforts.
  • Identify customer value-realization opportunities and surface them for strategic review.
  • Contribute to customer conversations that support upsell, cross-sell, and expansion motions.
  • Partner with TAMs to support sustainable customer engagement, project outcomes, and product adoption.
  • Work with internal stakeholders to understand change management processes and recommend improvements where appropriate.
  • Maintain a reusable object repository with TAMs.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong experience with SQL data manipulation and Microsoft Excel.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products is strongly preferred, including administering, implementing, and/or supporting them.
  • Ability to complete onboarding and training activities successfully.
  • Ability to work toward managing a full client portfolio and performing core TAM duties within 12 months.

Benefits

  • Opportunity to work with a market-leading SaaS company trusted by global enterprise customers.
  • Work within a diverse, collaborative, and innovative team.
  • Supportive environment focused on growth and career development.
  • Equal opportunity employer commitment.
  • Accommodation available during the recruitment process upon request.

Interested in this position?

Apply directly on the company website

Apply Now

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