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Technical Analyst - SQL (Remote - Mexico Only)

4 days, 17 hours ago
Mexico
Full-time
Junior
Technical Support Engineer
Database Administration
CRM SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 75

Description

  • Resolve technical problems by troubleshooting incidents, collecting detailed problem information, traces, log files, and reproductions.
  • Communicate investigation progress to clients and keep CRM records accurately updated.
  • Use support tools and processes to manage and resolve cases.
  • Share best practices for the utilization and deployment of Varicent products.
  • Support KPI targets such as SLA, QA, and resolution metrics.
  • Work with clients to lead conversations, coordinate activities across departments, and maintain high customer satisfaction.
  • Collaborate with product and development teams to report bugs and contribute to product enhancements.
  • Handle technical support for both on-premises and SaaS products through video conference, email, CRM, and other communication channels.
  • Learn the organization’s systems, processes, tools, and team dynamics during the onboarding period.
  • Conduct deeper analysis of complex technical issues, anticipate problems, and build internal knowledge for the team.

Requirements

  • 2+ years of relevant technical experience.
  • Proven experience working with SaaS platforms is mandatory.
  • Familiarity with relational database concepts, including basic administration and SQL scripting.
  • Familiarity with client-server architecture.
  • Troubleshooting experience for web-based applications.
  • Ability to communicate technical instructions clearly in both verbal and written form to people with limited experience.
  • CEFR B2 level English proficiency or higher is required.
  • Ability to work effectively in cross-functional teams.
  • Availability for scheduled weekend coverage in an on-call rotation.
  • Must work within Eastern Standard Time (EST) business hours or adjust working hours to align with EST.

Benefits

  • Market-leading compensation package.
  • Comprehensive employee insurance coverage, including medical, dental, vision, and life insurance.
  • Annual time off in accordance with applicable legislative requirements.
  • Remote work flexibility; the position is fully remote.
  • Wellness programs to support health and wellbeing.
  • Continuous development opportunities.
  • Access to the latest tools and technologies in a fast-paced environment.
  • Global, connected culture with hubs in Romania, the UK, the US, and Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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