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Intern Technical (MSP)

1 month, 2 weeks ago
United States
Internship
Entry Level
Technical Support Engineer
DevOps and Infrastructure
Cisco
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Kraft Kennedy

Kraft Kennedy

Kraft Kennedy is a leading technology consulting firm with 30 years of experience, specializing in IT solutions for law firms, legal departments, and financial services. Their expert team provides personalized attention and custom solutions to meet cli...

Internet Software & Services
51-250
Founded 1988
View All Jobs 5

Description

  • Learn client environments and the technologies used within them.
  • Support environments using cloud and on-premise technologies in the legal industry, including Microsoft, Mimecast, and NetDocuments solutions.
  • Work with infrastructure and networking equipment from vendors such as Microsoft, Broadcom, and Cisco.
  • Handle assigned or scheduled tickets from the on-duty dispatcher.
  • Apply Kraft Kennedy’s C.L.I.E.N.T. service pillars in day-to-day work.
  • Collaborate closely with co-workers, senior technical staff, and other support staff in a highly active support environment.

Requirements

  • Rising sophomore or junior in college.
  • Excellent verbal and written communication skills.
  • Strong interest in technology and a related college major.
  • Very organized and detail-oriented, with a high degree of accuracy and follow-up.
  • Strong problem-solving and technical troubleshooting skills.
  • Some experience with Windows desktop or server operating systems is preferred.
  • Some experience with networking hardware and basic networking concepts is preferred.
  • Must live in Kentucky, Georgia, the Houston, Texas area, Tennessee, Ohio, South Carolina, Illinois, North Carolina, or Pennsylvania to be considered for this remote role.
  • Availability for one of the offered part-time schedules: Monday-Friday, 10am to 5pm (29 hours) or Monday-Thursday, 11am to 7pm (28 hours), with some flexibility.
  • Physical ability to sit at a desk and work on a computer for prolonged periods.

Benefits

  • Hourly pay of $17.00.
  • Remote position.
  • Part-time paid internship.
  • Schedule flexibility within the posted shift options.

Interested in this position?

Apply directly on the company website

Apply Now

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