Technical Account Manager

1 hour ago
Full-time
Senior
Customer and Technical Support
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised

Description

  • Manage and nurture a designated portfolio of customers as the technical expert and trusted advisor.
  • Review new features and fixes to assess their impact against customer organizational needs.
  • Assist customers in configuring Varicent solutions based on their requirements.
  • Generate and communicate monthly performance and support metric reports.
  • Analyze usage data and metrics to identify needed remedial actions.
  • Help implement proactive maintenance and remediation actions.
  • Troubleshoot errors, bugs, and technical issues while advising on optimization best practices.
  • Collaborate with internal teams to support sustainable project and product growth.
  • Participate in Success Planning Workshops and contribute to customer success planning initiatives.
  • Work with internal stakeholders to review change management processes and propose future-state improvements.

Requirements

  • At least 7 years of experience in IT consulting or enterprise software implementation.
  • Bachelor’s degree or higher in a technical field or related business discipline.
  • Prior experience with query-based languages and relational databases.
  • Strong technical data skills, including SQL, data manipulation, and Microsoft Excel.
  • Strong business communication skills.
  • Experience gathering and interpreting requirements and matching them to product capabilities.
  • Ability to empathize with customers and understand their needs throughout the software lifecycle.
  • Ability to work with minimal oversight and adapt to evolving processes.
  • Strong time management skills with the ability to meet deadlines consistently.
  • Hands-on experience with Varicent software products, including administering, implementing, or supporting them, is preferred.

Interested in this position?

Apply directly on the company website

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