RemoteLeaf Logo
Log in Sign up

Principal Client Advisory

45 minutes ago
Philippines
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Cisco
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 59

Description

  • Oversee platform operations, support and change request management, and ongoing system health monitoring.
  • Coordinate incident resolution and root cause analysis across service desk, engineering, and other technical teams.
  • Serve as the escalation point for high-priority incidents and ensure timely stakeholder communication.
  • Lead client relationships as the primary operational contact and trusted advisor for assigned accounts.
  • Prepare and deliver weekly, monthly, and quarterly service and business reviews with client metrics and insights.
  • Manage change management cycles, platform upgrades, and service improvement action plans.
  • Ensure compliance with client standards, ITIL processes, security requirements, and operational policies.
  • Support contract renewals, SOWs, change requests, RFP responses, billing inputs, and invoicing processes.
  • Guide transitions from project implementation to Day 2 support operations and maintain required support documentation.
  • Mentor internal resources and collaborate with cross-functional teams, account management, and vendors.

Requirements

  • 6 to 8+ years of experience in technical operations management, preferably in contact center cloud or on-prem environments.
  • Experience supporting CCaaS platforms such as Genesys, Five9, Cisco, NICE CXone, AWS Connect, or similar technologies.
  • Strong background in client relationship management and consulting.
  • Proven ability to manage incident response, change management, and service delivery processes.
  • Solid understanding of ITIL frameworks and operational best practices.
  • Experience supporting commercial aspects of managed services, including SOWs, invoicing, and renewals.
  • Demonstrated ability to mentor others and manage technical support teams.
  • Strong communication, problem-solving, and stakeholder management skills.
  • Ability to work effectively in a remote, global, and cross-functional environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Varicent

Technical Account Manager - Remote

Varicent 251-1K Professional Services

Varicent is hiring a Technical Account Manager to support a portfolio of customers within its Sales Performance Management SaaS business, helping them achieve long-term goals and optimize product use across the software lifecycle.

United States Full-time Senior Technical Account Manager
SQL
0 minutes ago
Varicent

Technical Account Manager (SQL) - Remote

Varicent 251-1K Professional Services

Varicent is hiring a Technical Account Manager to support a portfolio of customers in its Customer Success team, helping them adopt and optimize the company’s SaaS revenue performance management products throughout the software lifecycle.

United States Full-time Senior Technical Account Manager
SQL
15 minutes ago
Varicent

Technical Account Manager

Varicent 251-1K Professional Services

Varicent is hiring a Technical Account Manager to support a portfolio of customers with technical guidance, data analysis, and product adoption across the software lifecycle.

United States Full-time Senior Technical Account Manager
SQL
15 minutes ago
Varicent

Technical Account Manager

Varicent 251-1K Professional Services

Varicent is hiring a Technical Account Manager to support a portfolio of customers within its Customer Success team, helping them adopt the company’s SaaS sales performance management products and achieve long-term technical and business outcomes.

United States Full-time Senior Technical Account Manager
SQL
30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers